VoIP adopted by multi-location US healthcare provider

Resilient and affordable communications services are important for all businesses, although those operating in the healthcare industry are particularly in need of reliable phone systems, to help colleagues communicate with one another, even if they are not on the same site.

Now a healthcare provision organisation in the US called St Elizabeth Physicians (SEP), has announced that it is adopting VoIP at 77 of its key locations, which should make a big difference when it comes to the efficiency of the company as a whole.

SEP is based in the American state of Ohio, in and around the city of Cincinnati, which means that it has to serve a large slice of the population which is spread over a disparate area. This necessitates its presence at multiple physical locations so that patients can come in for treatment without having to travel long distances.

In the past, such a setup would have made it very expensive for colleagues to call one another when operating from different sites, because analogue landline services would have charged the calls at a per-minute rate, even if they were essential for the organisation as a whole.

Now that each of the 77 SEP locations has VoIP available, staff can communicate without racking up big bills for the company, as well as being able to improve productivity and efficiency, which is good news for the patients who rely on the services offered.

SEP spokesperson, Dr Glenn A Loomis, said that in particular it was the speed with which the VoIP phone systems could be deployed that made them attractive, because the company could not afford any lengthy downtime which might impact its ability to care for patients.

Before the company committed to adopting VoIP it used an independent company to thoroughly analyse its needs and look at the various options which were available to it, including alternative communications services.

However, it became apparent that VoIP would best suit the needs of SEP and its staff, which is why the final decision was easily made.

Experts visited the sites and also helped to train the staff in the use of VoIP equipment, to ensure that its adoption would be smooth and its true potential realised following deployment.

For larger organisations in the UK looking to adopt VoIP, it may be sensible to undergo a similar process of analysis and instruction, because without all the information, you may not find out which type of telephone system and service is the most appropriate for your company.

VoIP is often talked about in terms of cost and convenience, but there are several other advantages that it brings to the table within the businesses that choose to harness it.

For example, VoIP solutions can be hosted remotely, so that there is no need to integrate complicated telecoms infrastructures on-site. You can get all of the benefits of an IP-based phone system, including advanced call handling and routing, without having to splash out on costly hardware, which then needs to be maintained and upgraded.

VoIP is also beneficial thanks to the ease with which it can be integrated with legacy solutions, which means it is not necessary to dismantle an entire phone system when you choose to upgrade.

Although larger organisations like SEP can be seen to benefit from VoIP adoption, this type of technology is flexible enough to find a place in businesses of all shapes and sizes, both across the pond in the US and at home in the UK. It is simply necessary for companies to decide to grab the bull by the horns.

About Jamie Garner

Jamie Garner was formerly a Digital Marketing Manager at Daisy Group. He left the company in 2017 for pastures new.