Capita

Business continuity management (BCM)

provided as a a managed service

capita-image

By having the support of Daisy’s business continuity managed services, we can leave any day-to-day management to them.

Martin Brazier, Business Continuity Manager at Capita

The Background

A UK leader in business process management and integrated professional support service solutions, Capita works in life and pensions, customer management and recruitment and HR and employs 62,000 staff worldwide.

The Challenge

When Capita acquired the private sector contracts of call centre and customer management outsourcer Vertex in 2011, it was faced with the need to maintain a business continuity (BC) programme for new clients, without the resources to support this.

The Solution

Daisy BC managed service including one-on-one consultation.

The Benefits

Capita now has access to a wider knowledge base, a robust and reliable service and a scalable solution, fit for an industry leader.

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About Ebi Higson

Ebi Higson is a Marketing Communications Manager at Daisy Group.