Impellam Group plc is a leading provider of managed services and specialist staffing expertise. Primarily based in the UK and North America, the company provides fulfilling jobs to doctors, lawyers, accountants, nurses, teachers, scientists, receptionists, drivers, chefs, administrators, shop assistants and engineers through 14 specialist brands across a broad range of sectors. Impellam employs around 6,000 employees including 2,500 managers and consultants across 250 offices.
Impellam provides scalable, flexible and high-performance IT infrastructure and services to its 2,500 UK and US based employees. However, just one support person was responsible for delivering all of Impellam’s applications and data to users. Clearly, such a model was risky for the business. Impellam needed a way to ensure seamless and comprehensive support, without wasting money on under-utilised resources and staff.
To solve this dilemma, being a Citrix Platinum Partner, Daisy provided tailored, outsourced support for Impellam’s on-site IT team using Citrix technology. A personalised approach, high technical competence and broad service capability gave us the tools to foster a unique and productive partnership as an integral part of the Impellam team. With the presence of the 24/7 network operations centre team both Daisy and Impellam have visibility and the ability to react as soon as issues are raised regarding the infrastructure at any time of the day. As well as general support, Daisy carried out ongoing monitoring and best practice processes to encourage platform service improvements. Along the way, these checks revealed a number of performance issues which were resolved quickly and successfully. Daisy’s Continuous Service Improvement Programme (CSIP) maintains this commitment to optimal service.
Since implementation, platform performance has considerably improved across Impellam’s IT estate. Conservatively, it has been estimated that by saving each Impellam employee one minute a day in administrative time, the firm will potentially save £157,500 in IT costs every year.