London Borough of Hounslow

Revolutionary IT offerings

enabling business efficiencies

The Background

The London Borough of Hounslow Council is a local government district in South West London.

The Challenge

The London Borough of Hounslow Council (LBH) was offering IT services to 2,600 users with hundreds of different applications – both onsite at its civic centre HQ and remotely. Its aging infrastructure and outdated hardware was seriously affecting desktop performance and not only compromising LBH’s ability to deliver its services, but also its vision to be infrastructure free by 2017.

The Solution

We worked in close partnership with LBH to understand pain points and corporate objectives. Once these were identified, effective solutions were recommended by us. Following approval, we worked hand-in-hand with LBH to design and deploy the solution and to deliver its complex requirements, efficiently and affordably. Prior to rollout, the systems were tested in several workshops to assess performance in different environments. Specific criteria included; business users, existing environment and infrastructure, network and security, user workspaces, applications, virtual infrastructure and storage.

The Result

With the presence of the 24/7 network operations centre team both Daisy and LBH have visibility and the ability to react as soon as issues are raised regarding the systems. Hitches were resolved promptly and everyone involved remained aware of the latest developments at all times. Through a dedicated client manager, Daisy ensures that it remains accountable through the life of the contract, giving LBH the peace of mind to concentrate on achieving its business outcomes.  This collaborative approach has enabled LBH to revolutionise its IT offering. To date, we have helped LBH build a new Citrix XenApp 6.5 environment, packaged hundreds of applications using App-V 5, assisted with active directory (AD) and domain controller work, completed a Windows 7 build, and assisted with patching automation and decommissioning of legacy environments.

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About Ebi Higson

Ebi Higson is a Marketing Communications Manager at Daisy Group.