Prior to the availability of electronic communication tools, there was a time when we used to communicate by meeting face-to-face or by writing them a letter. However, today workers are much more inclined to send emails to someone sitting right next to them, rather than actually embracing the art of conversation.
Telephone systems are vitally important to many businesses, with many companies relying on the communications infrastructure they provide to function effectively. This means that when errors occur and issues arise, the implications can be dire.
As businesses begin to wind down for Christmas, one thing which often gets overlooked is the need to make sure that your technology is protected from hackers. The festive period, like any holiday, represents a prime opportunity for the hackers to enter your network on telephony platforms.
The office phone looks set to join cassettes, videos and dial-up internet in the technology graveyard as one in four British adults admit they are too nervous to use the landline telephone, according to new research by business communications firm Daisy Group plc.
Many UK businesses are starting to consider the benefits of handing over the responsibility for the management of their telecommunications setup to an external provider. Now a new platform being promoted by Avaya could make an even more compelling argument for outsourcing in this particular area.
Avay’s COS (communications outsourcing solutions) service is aimed at tackling everything which falls under the brief of unified communications, including voice and video calls, as well as data networking. The idea, as always, is to make it cheaper for businesses to run their systems, while also taking the strain of management and upgrades out of the hands of individual firms and placing that burden on the provider.