The Demise of the desk phone

The office phone looks set to join cassettes, videos and dial-up internet in the technology graveyard as one in four British adults admit they are too nervous to use the landline telephone, according to new research by business communications firm Daisy Group plc.

Avaya announces fresh unified communications service

Many UK businesses are starting to consider the benefits of handing over the responsibility for the management of their telecommunications setup to an external provider. Now a new platform being promoted by Avaya could make an even more compelling argument for outsourcing in this particular area.

Avay’s COS (communications outsourcing solutions) service is aimed at tackling everything which falls under the brief of unified communications, including voice and video calls, as well as data networking. The idea, as always, is to make it cheaper for businesses to run their systems, while also taking the strain of management and upgrades out of the hands of individual firms and placing that burden on the provider.

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