More and more businesses recognise this to the point where around a third of the global workforce is now estimated to be a mobile workforce.
Business is no longer confined to the office, but managing a mobile workforce presents a unique set of challenges. Giving your workforce the right tools to do their jobs means less time spent on administering technology so that they spend more time being productive.
Technology seldom stands still and devices that were essential to business just a few years ago – fax machines for example – have now fallen by the wayside. At the same time, a new generation of powerful, portable devices has arrived along with fast, reliable internet connections to many parts of the world. This has brought about a major shift not only in how people work but also from where they can work.
The millennial generation has more or less grown up with this technical flexibility and as they begin to make up a significant bulk of the UK’s workforce, they expect to benefit from the same levels of connectivity in the workplace that they enjoy in their personal lives.
This has brought about a significant change as to what the idea of a workplace actually means. More people than ever are now able to work from home; which not only adds flexibility and helps achieve better work/life balance, but it opens up the workforce to a wider range of people. Those who, for whatever reason, are unable to keep standard office hours or find it difficult to travel, represent a far broader and deeper talent pool upon which businesses can draw. This also makes it easier for companies to hire freelance talent for specific tasks, with people from anywhere in the world able to collaborate effectively via unified communications platforms.
The rise in mobile popularity adds to this agility because work can be conducted anywhere that you are able to get online. This can be via 4G or WiFi and with applications increasingly hosted in the cloud, it means essential data is available to your staff wherever they may be. Further, sales and service staff are no longer out of touch if they are out of the office meaning they can be productive for longer.
Add in a bring your own device policy allowing staff to use their own devices for work and you can cut the cost of providing hardware for people to do their work. That said, you will need to implement proper controls to ensure that your company data is kept safe.
The flexibility that mobility can deliver is an advantage across many industries. In the public sector, it benefits healthcare and emergency workers, allowing them to cut the time they spend on paperwork and therefore spend more time helping those in their care.
In commerce, it can ensure that sales teams stay in touch and can negotiate and close deals even when they are out of the office.
Regardless as to which sector you are operating in, having a connected mobile workforce will help to streamline your business processes. This will result in time savings, allowing staff to concentrate on key tasks and become more productive and efficient. It helps collaboration too as teams don’t need to be in the same place in order to work on the same project. A combination of the cloud and the latest business collaboration tools can allow truly global working.
Any business where staff are regularly working away from the office can benefit from the effective deployment of mobile technology. There’s no longer a need to carry bulky paperwork around – which risks the possibility of it getting lost – and no need to return to the office to complete admin tasks. All of this serves to boost productivity.
What’s more, it can benefit your customers too. If your field staff are able to answer queries on the spot, or book follow-on appointments because they can access business systems from their mobile device, this allows them to deliver better service. It also means that sales teams, for example, are able to keep in touch with on-going negotiations even when they are out visiting other clients.
Of course for all of this to work effectively it needs to be properly administered. Fortunately, there is a range of options available that can help with that too, as suppliers compete to offer their business clients the features they need to make the most effective use of mobile.
Mobile device management (MDM) solutions allow businesses to manage their mobile usage effectively. It can provide secure access to business data when away from company networks; put the right applications and devices in the hands of the right people and provide ongoing monitoring to identify areas for future improvement.
As an independent business-to-business mobile provider Daisy can work with you to get the right tariff package from the right service provider. We can even combine services from several networks on the same bill to simplify your administration. We also provide a self-service platform that makes it simple for you to manage your mobile devices, set usage caps and more.
Mobile working isn’t going anywhere and businesses that fail to recognise this will risk being left behind their competitors. Those that allow their staff to access work data safely and securely over a range of smart devices can give themselves a significant competitive edge.