An intelligent, integrated contact centre can transform your interaction with customers AND your business
Talking to your customers and your teams has never been more complex. Or more important. From a web search to a web chat; from a voice call to social media – you need to be able to handle them all, from one central view. Join those dots, and watch your levels of cohesion soar.
Improve the quality of customer engagement AND the way you manage your staff by scaling the right skills at the right times. A good example? Could the answers to many of the common questions received via your contact centre be placed on a self-service workflow, providing faster resolution for your customers? Talk to us about a range of other efficiency-boosting outcomes.
Why Daisy for Contact Centres
- Sophisticated routing capabilities for better customer engagement
- Seamless, lightweight CRM means you never forget a customer
- Superior call recording capabilities
- A range of productivity tools and real-time reporting
- Enhanced caller satisfaction with our presence integration feature
- Back-up, protection and recovery of critical data
- Transport for staff to Daisy recovery sites across the UK
- Replacement equipment or computer room during an IT outage
- Standby contact centre ready for use in emergencies