Customer Service

Everything you need, all in one place

Helpful Guides

Our user guides for MyAccount or our CloudSelectTM product are just some of the guides that can be found in this section.

Video Guides

Telecoms products can sometimes be confusing. Our range of guides can be found in our product guide section.

Glossary of Terms

There are a lot of technical terms in the telecoms industry, and we want to make it as simple as possible for you.

Customer Complaints Code

We are committed to providing you with outstanding customer service and we want to ensure that we listen to our customers.

Customer Charter

Customer_charterPutting the customer at the heart of all we do – See how we achieve this

Sign Up to MyAccount

Sign up to MyAccount and save £42 a year by switching to paper-free billing.
Plus save a further £42 by paying by Direct Debit

Talk to Us

Dedicated UK based customer service team

T: 03300 299 855

E: customersupport@daisygroup.com

Dedicated UK based fault/incident management team 24/7

T: 0333 320 0999

E: fl.incident@daisygroup.com

 

We value your feedback

We would love to know what you think of our service. If you have any feedback please contact:

Stefni Oliver – Customer Service Director, SMB Services

Dave McGinn – Managing Director, SMB Services

Or call us on:

0800 035 3555

(For service feedback only. Please refer to your dedicated customer service number found above for general service queries or faults)

Dedicated UK based customer service team

T: 0333 320 2090

E: Indirectcustomers@daisygroup.com

Dedicated UK based customer service team

T: 0330 100 1233

Dedicated UK based customer service team

T: 0333 3200 000

E: Servicedesk.UK@daisygroup.com

Dedicated UK based fault/incident management team 24/7

T: 0333 3200 000

E: Servicedesk.UK@daisygroup.com

Dedicated UK based customer service team

T: 0344 8631044

E: servicedesk.DPS@daisygroup.com

Dedicated UK based fault/incident management team 24/7

T: 0344 8631044

E: servicedesk.DPS@daisygroup.com