To provide management and leadership functions, assisting The Team Leader of the 2nd Line Service Desk and to lead incident management processes monitoring all incidents, to ensure swift and correct progression through each function that forms the standard incident flow.
Ensuring quality standards are achieved while contributing to the design and implementation of quality measures.
The role has the ability to influence our relationship with the customers depending on how we action the day to day specific requirements and respond to any enquiries or escalations as they arise. There will also be the need to cover the team leader on an adhoc basis.
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