Deputy Team Leader

Objectives

To provide management and leadership functions, assisting The Team Leader of the 2nd Line Service Desk and to lead incident management processes monitoring all incidents, to ensure swift and correct progression through each function that forms the standard incident flow.

Ensuring quality standards are achieved while contributing to the design and implementation of quality measures.

The role has the ability to influence our relationship with the customers depending on how we action the day to day specific requirements and respond to any enquiries or escalations as they arise. There will also be the need to cover the team leader on an adhoc basis.

To find out more about this role please click on the following link:

Deputy Team Leader

 

 

Service Delivery Engineer

Objectives

The Service Delivery Engineer is required to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). You will need to provide PC/laptop build support to the engineering team to achieve efficient kit rollout and replacement. In order to meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on the Wick site in Caithness.

To find out more on this role please click on the following link:

Service Delivery Engineer – NDA Wick

Network and Security Delivery Team Manager

Objectives

The Network & Security Delivery Team provides highly skilled and accredited technical resources nationwide for project and maintenance services. The departmental goal is to ensure our clients’ networks operate as efficiently and reliably as possible within the constraints of our contractual obligations. We are looking to hire a Manager of a team of Senior Network Consultants, predominantly working in the South of the country and covering client solutions both On-site and in Daisy Datacentres.

For more information, please click on the following link:

Network and Security Delivery Team Manager

Project Manager – PM3 – DCS

Objectives

The Project Manager is responsible for the delivery of multiple projects, where the size, complexity and solution may vary.  The Project Manager is responsible for ensuring that the detailed solution as signed off by Daisy and the customer is executed and managed in line with the delivery plan, quality and budget ensuring all aspects of service are in place and customer billing implemented and initiated, whilst ensuring a high level of customer satisfaction.  As a Project Manager it is expected that the role will also act as a point of escalation when necessary as well as providing coaching and mentoring to junior members within the team.

For more information, please click on the following link:

Project Manager – PM3 – DCS

Credit Risk Administrator – Legal

Objectives

Daisy Group is one of the UK’s leading business communications and IT providers, with annual revenues of over £700m and ambitions to grow to £1 billion. The role is in the Group Shared Services Finance team based in Nelson, which includes Credit Control, Accounts Payable and other shared Finance.

The Credit Control team has responsibility for collecting cash of over £600m across a 60,000 strong customer base.

We are seeking a Credit Administrator to join a well-established and dynamic Credit team.

As a Credit Administrator you will be part of a very successful and motivated team. Your key objectives will be to deliver against cash collection, aged debt reduction and improve external debt collection; whilst maintaining high customer service standards.

To find out more about this role please click on the following link:

Credit Risk Administrator – Legal

Credit Risk Administrator

Objectives

Daisy Group is one of the UK’s leading business communications and IT providers, with annual revenues of over £700m and ambitions to grow to £1 billion. The role is in the Group Shared Services Finance team based in Nelson, which includes Credit Control, Accounts Payable and other shared Finance.

The Credit Control team has responsibility for collecting cash of over £600m across a 60,000 strong customer base.

We are seeking a Credit Risk Administrator to join a well-established and dynamic Credit team.

As a Credit Administrator you will be part of a very successful and motivated team. Your key objectives will be to deliver against cash collection, aged debt reduction and outbound call activity targets; whilst maintaining high customer service standards.

To find out more about this role please click on the following link:

Credit Risk Administrator

Credit Risk Team Leader

Overview

Daisy Group is one of the UK’s leading business communications and IT providers, with annual revenues of nearly £700m and ambitions to grow to £1 billion. The role is within the Group Shared Services Finance team based in Nelson, which includes Accounts Payable, Credit Control and other shared Finance.

We are seeking a Team Leader to join a well-established, successful, highly motivated, dynamic Credit team. The team are responsible for collecting cash of over £500m across a 60,000 strong customer base. Within this the Credit Risk team are responsible for the credit admin responsibilities, including reporting, credit checks and processes, letter cycles and collection against insolvent accounts.

To find out more about this role please click on the following link:

Credit Risk Team Leader – Nelson

Desk Based Service Manager

Objectives

The Desk Based Service Manager provides a customer-focused approach to delivering IT services, focusing on providing value to the customer and the customer relationship through the delivery of service excellence. The Service Manager is usually office based although visits to customer or other Daisy locations may be required from time to time. The Service Manager manages a variable number of customers dependant on the level of engagement required and customer expectations across all the Daisy Service Offerings

To find out more about this role please click on the following link:

Desk based Service Manager- DCS

Head of Digital Marketing

Objectives

We are seeking a Head of Digital Marketing to develop and execute our online strategy. Owning all online platforms and presence, you will use your skills to improve the user experience for partners connecting to our portals, whilst leveraging digital methods to retain and nurture existing partners and attract new partners. We aim to double our connecting partner numbers in the next three years.

Moving forwards, we will increasingly differentiate our product offerings through the digital experience we ‘tether’ to our offerings. A key part of the role will be to work closely with our team of Product Directors to understand how we can exploit the data we hold on our partners and their customers to develop online tools that can help our partners.

To find out more about this role please click on the following link:

Head of Digital Marketing – SMB Wholesale