Provisioning Coordinator ( Data Provide)

Digital Wholesale Solutions  has a thrilling opportunity for a Provisioning Coordinator to join us based in Chandler’s Ford, Eastleigh on a permanent basis

Join us at DWS to appreciate the contribution of every single employee to our success. Whatever our employees do – from sales and marketing to engineering and customer service – their dedication is helping thousands of UK businesses realise their digital potential. In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at DWS. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

Working at DWS is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable. So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

What will you be doing as our Provisioning Coordinator?

It will be your job to ensure that all orders are progressed in a pro-active and efficient manner through to the completion of the order. You will be a member of a high-performance provisioning team in one of the fastest growing, leading IT and telecommunications providers in the UK. Full training will be provided.

Please click on the following link for more information:

Provisioning Coordinator – Eastleigh – Apr 2019

Executive Resolutions Manager

Objectives –

The Executive Resolutions team is responsible for building and maintaining highly effective channels of communication to address customer dissatisfaction with the critical objectives of overcoming complaints and driving an experience that improves the customer’s confidence and relationship with Daisy Corporate Services. The team owns the DCS complaints function which includes Director/CEO/Chairman level complaints.

For further information, please click on the following link –

Executive Resolution Manager

Senior Executive Resolutions Manager

Objectives –

The Executive Resolutions team is responsible for building and maintaining highly effective channels of communication to address customer dissatisfaction with the critical objective of overcoming complaints and driving an experience that improves the customer’s confidence and relationship with Daisy Corporate Services. The team owns the DCS complaints function which includes Director/CEO/Chairman level complaints.

The role of Senior Executive Resolutions Manager is focused on leading a small, but highly competent Executive Resolutions Team maintaining a robust and efficient process for ongoing communication to resolve complaints. The senior position will manage reporting, trend and root cause analysis as well as supporting the business with improvement measures to reduce complaints and dissatisfaction.

For more information, please click on the following link:

Senior Executive Resolutions Manager

Service Delivery Advisor

Respond to all Partner requests efficiently and professionally, enhancing the Partner experience and providing excellent customer service at all times to ensure the overall success of Digital Wholesale Solutions.

Build & maintain cohesive, professional relationships with Business Partners, colleagues & other internal departments at all times.

For more information, please click on the following link:

Service Delivery Advisor – Prudhoe

Customer Service Team Manager

This is a key role within the Customer Service Department with direct responsibility for a Customer Service Team supporting SMB Customers across all products and solutions.

The Team Manager will lead a team focused on providing excellent Customer Service, ensuring that SLA’s and performance based KPI’s are achieved as well as being responsible for handling customer escalations in line with our internal complaints procedure.

For more information, please click on the following link:

Customer Service Team Manager – Daisy Communications

Commercial Analyst

Objectives –

The Commercial Analyst will take a pragmatic client focused view in presenting and using data and intelligence to proactively improve client retention and to secure customer revenue and profit from new and existing clients.

For more information, please click on the following link –

Commercial Analyst

UC & C Sales Specialist

Objectives –

The UC & C Sales Specialist is an expert advisor on the Daisy UC & C portfolio, including Mitel, Unify, Gamma and Avaya supporting account managers with their clients and sourcing new business opportunities to sell to a target customer base of 250 approx., 2,000 users in both private and public sector.

The role involves helping to create opportunity through understanding an organisation desired outcomes and use their skills for technical and sales qualification of opportunities and commercial negotiation with suppliers and customers. Candidates must demonstrate a high level of product and industry knowledge to customers and team members and an ability to work effectively as part of a team.

For more information, please click on the following link –

UC and C Sales Specialist

Project Manager – PM3

Objectives –

The Project Manager is responsible for the delivery of multiple projects, where the size, complexity and solution may vary. They are also responsible for ensuring that the detailed solution as signed off by Daisy and the customer is executed and managed in line with the delivery plan, quality and budget ensuring all aspects of service are in place and customer billing is implemented and initiated, whilst ensuring a high level of customer satisfaction.

As a Project Manager, it is expected that the role will also act as a point of escalation when necessary as well as providing coaching and mentoring to junior members within the team.

For more information, please click on the following link –

Project Manager – PM3

Desk Based Service Manager

Objectives –

The Desk Based Service Manager provides a customer focused approach to delivering IT services, focusing on providing value to the customer and the customer relationship through the delivery of service excellence.

The Service Manager is usually office based, although visits to customer or other Daisy locations may be required from time to time. The Service Manager manages a variable number of customers dependent on the level of engagement required and customer expectations across the Daisy Service offerings.

For further information, please click on the following link –

Desk Based Service Manager