Product and Solutions Specialist

The main objective is to support Daisy Distribution and Daisy Connect to achieve sales targets. This involves identifying new business opportunities through a combination of upselling and cross-selling to both the existing Distribution Partner base and the Daisy Connect end user customer base.

Responsible for designing solutions encompassing a number of products within the Daisy and network portfolio to aid the achievement of monthly sales targets for new business and recurring revenue.

To be available to attend client meetings with both Daisy Distribution and Direct channels to assist in building customer solutions and delivering pipeline. Responsible for dealing with new product launches, working closely with both the networks, BDM’s and Daisy Distribution / Connect sales.

The key objective is for the individual to own the product and proactively drive sales (this is not a reactive sales position where the individual wait for opportunities to come to them).  

For more information, please click on the following link.

Product and Solutions Specialist – SMB Distribution

Fraud & Billing Revenue Assurance Analyst

Primary role is to monitor customer telecom usage and take action to prevent customers and Daisy from fraudulent and unauthorized usage by placing various barring orders via our different carriers. The role also involves notifying customers of the usage and leasing with internal teams and suppliers to track and close various tasks including billing, credits and raising Action Fraud cases. The role may also involve investigating the frauds with internal engineering teams and external industry bodies.

In additional general housekeeping to ensure services are confidgured correctly to reduce fraud will be required.

The role is closely linked with billing and revenue functions and will involve investigating and resolving missing CLIs and resolving billing rejects amongst other duties.

For more information, please click on the following link

Fraud and Billing Revenue Assurance Analyst – Nelson

Marketing Executive

The enthusiastic and customer-focused marketing executive will work within our SMB Services Marketing team to devise and implement engaging multi-channel marketing campaigns.

Reporting into the marketing manager, the person will work closely with the relevant sales team(s) to understand defined customer segments and deliver relevant campaigns which are on time, on budget and on brand.

The position requires someone who is flexible, has strong attention to detail, possesses excellent written and verbal communication skills, and can bring together a mix of marketing tactics to deliver campaigns which support either customer acquisition or retention.

To find out more about this role please click on the following link:

Marketing Executive – SMB Nelson

First Line Incident Management Specialist – Out of Hours

To effectively support the customer service teams and managers within Customer Operations by handling inbound faults across the product portfolio. Taking full ownership and accountability of customer faults through to a satisfactory resolution, working with external customers, internal customers and 3rd party suppliers.

Location: Nelson
Hours of work: 20:00pm – 08:00am – Four days on Four days off

To find out more about this role please click on the following link:

First Line Incident Management Specialist OOH – SMB

 

Service Desk Team Manager

Objectives –

The Service Desk Team Manager is an important role as it provides a Managed Services and technical support function to assist the Service Desk in increasing the first contact resolution rates and reducing the overall cost per incident of the service.

Primarily responsible to drive Customer Service Excellent, Customer Satisfaction and Technical Escalation support to Service Desk Analysts and to be the technical point of contact. They are responsible for technical sign off for any new service offering implemented into the Service Desk as well as providing documentation of a technical nature to support this.

For further information, please click on the following link –

Service Desk Team Manager

HR Advisor

Objectives –

The HR Advisor is required to support the implementation of Human Resources strategies that support the Group Business Strategy as well as the organisations’ strategic vision and business priorities. They are also needed to support the building of customer-focused culture through relevant HR interventions.

The role aims to provide high quality, accurate employment advice and guidance, including employment law on disciplinary, grievance, ill health, capability and other employment-related cases appropriate.

You will coach line managers in day to day work and help to build their capability to identify issues/risks to take responsibility for their own employment/people issues.

You will support the implementation of organisational changes, strategic initiatives and Group processes.

For more information, please click on the following link –

Regional HR Advisor – DCS

Customer Service Team Manager

Objectives –

DCS Customer Services provides front-line support to our Customer Services base across all products and solutions. Supported by our technically aligned Service Desks, the customer services team provides the ingress point for all levels of communication from our customers via telephone, online portal and email.

The Customer Services team is currently expanding within our Nelson office, and we are looking for a key individual to lead a tenacious and customer-focused team of people to deliver exceptional service, demonstrating ownership and go the extra mile to create a culture of excellence.

This is a key leadership role across DCS Customer Support functions including first-line customer service and executive complaints and resolutions. The team manager will lead teams focused upon delivery a central and well-skilled service through incident management and request fulfillment.

The Team Manager is responsible for:

  • Coordinating resources to ensure the SLA’s of the client and business are met.
  • Staff management and development
  • Supporting commercial and service management activity for new and existing accounts.
  • DCS processes and standard
  • Audits and review

For more information, please click on the following link –

Customer Service Team Manager