Knowledge Base

Mobile Bill Limits

Billing limits for mobile subscriptions

This is a new legislation that has been introduced by parliament as part of the Digital Economy Act, which came into force on the 1st October 2018 as part of the Communications Act.​

Billing limits will apply to all new contracts, including re-signs, taken out from 1st October 2018 and aims to significantly reduce the risk of bill-shock.

The guidelines have been outlined in this link released by Ofcom for more information click here.


Amending your bill limit(s) through your MyAccount portal

Once logged in to your MyAccount portal, hover over the ‘Self Service’ option on the blue banner and click ‘Manage Mobiles’. Select the ‘Mobile bill limits’ option.

Select the number you wish to apply the limit to and type in the value you would like to set the limit at. Save your changes. Please note this service is only available to new connections and resigns that have taken place after 01/10/2018.

The changes will come into effect the 1st of the following month as Mobile Bill Limits cannot be amended mid-month.


For more information regarding Mobile Bill Limits, please click here.

Was this article helpful?

Related Articles

Talk to our Customer Service Team.
Call us on 03300 299 855 or complete the form below