Location: Birstall

HR Advisor

annaheyworth

Objectives –

The HR Advisor is required to support the implementation of Human Resources strategies that support the Group Business Strategy as well as the organisations’ strategic vision and business priorities. They are also needed to support the building of customer-focused culture through relevant HR interventions.

The role aims to provide high quality, accurate employment advice and guidance, including employment law on disciplinary, grievance, ill health, capability and other employment-related cases appropriate.

You will coach line managers in day to day work and help to build their capability to identify issues/risks to take responsibility for their own employment/people issues.

You will support the implementation of organisational changes, strategic initiatives and Group processes.

For more information, please click on the following link –

Regional HR Advisor – DCS

Network Engineer

annaheyworth

Objectives –

Be part of the technical team responsible for delivering vendor independent Network Solutions at Cisco Gold Partner Standard.

Provide technical escalation point for all customer network related issues.

Problem investigation and root cause analysis.

Service acceptance.

Standard provisioning, changes and customer service requests.

Offer technical leadership, define and document best practice.

Provide informal assistance & formal training to Service Desk & Remote Monitoring engineers.

The successful candidate will ideally come from a multi-vendor best in class environment.

For more information, please click on the following link –

Network Engineer 2 – DCS

IT Infrastructure Engineer

annaheyworth

Objectives

The role of the infrastructure engineer is to provide technical support of a complex and high octane IT environment and to improve reliability, availability, security and performance across all aspects of the IT landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to implement and maintain technical solutions throughout the Daisy Group IT Infrastructure.

The role requires the ability to deliver on both operational and project tasks, against deadlines and working to industry best practices.

For more information, please click on the following link –

IT Infrastructure Engineer – DCS

Availability Services Sales Specialist

annaheyworth

Objectives –

Reporting to the Availability Services Director, the primary function of this role is to drive the Daisy Availability Services (DAS) Primary Solution products along side cloud and hosting services. This will include sales engagement for existing customers across the Daisy Corporate Services (DCS) sales team. In addition, this role is responsible for identifying and winning new customers to Daisy using sales, marketing and vendor initiatives to expand Daisy’s presence within the Commercial and public sectors. As an Availability Services Specialist, the role is predominantly customer facing sales and supporting the client directors and account managers in new opportunities. As a member of the sales specialist team, there is also the opportunity to contribute to solution enhancement and development as the Daisy Availability and Cloud Strategy evolves.

The successful candidate will be able to demonstrate dedication, drive and ambition with an ability to work comfortably in a dynamic environment. The candidate will need to apply themselves to a diverse range of tasks, including developing, leading and executing the sales strategy into and across the business and ensuring every element of Daisy proposition is promoted, progressed and optimised.

The candidate must be highly organised and capable of prioritising workload based on the customer’s expectations and demands from the business. It is also important that the candidate demonstrates the necessary communication and interpersonal skills to interact with and present to customers at a high level. This position will require proven competent sales experience with the ICT/BC and/or cloud services sector, but predominantly in Business Continuity or Data Recovery based service and solution delivery. The role will also require a strong understanding of both UK cloud and BC marketplace, and an ability to innovate and meet the changing requirements of our customers.

For more information, please click on the following link –

Availability Services Sales Specialist – DCS

PM2 Team Leader

annaheyworth

Objectives –

The PM2 Team Leader is responsible for the overall effectiveness of the Project Management function within their team and encompasses:

  • Management of project delivery to agreed budget and timescales
  • Management of project delivery to agreed quality measure
  • Effective use of allocation and resources
  • Adherence to governance including process, policy and procedures
  • Escalation point for Project Managers within the team.

For more information, please click on the following link:

PM2 Team Leader – DCS

Monitoring SYS & NOC Support Engineer

annaheyworth

Objectives –

Reporting to the Tech Ops Shift Manager, the primary function of this role is to provide a technical response/fix to incidents (raised from alerts on the monitoring platform), changes and service requests reported by Daisy customers, performing second line diagnostics to resolve or identify the best possible escalation path. This role is based within a department that provides 24×7/365 cover.

The successful candidate will require previous technical experience with a proven ability to perform technical diagnostics and administration across some/all of the following technical areas:

Windows Server Operating and Administration systems, Microsoft Office, Remote Control Software i.e. VNC, SMS PC Anywhere, RDP, backup technology such as Backup Exec, virtual solutions, SAN storage, Networking and Security software, Microsoft Exchange, troubleshooting network issues which may include multi vendor Routers and Switches and a variety of security devices including raising issues to, and troubleshooting with, service providers.

The successful candidate is required to communicate with customers on a highly technical level to provide immediate resolution where possible, ensuring tickets are managed and progressed correctly within the appropriate SLAs.

This role will require a flexible and enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks, and proactively contribute to improving these where possible. This position will require proven engineering experience within a relevant industry and a good appreciation of relevant engineering standards and procedures. It will also require the ability to build rapport and maintain strong technical relationships with our internal customers to help drive and improve our quality of service.

The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed expectations and service levels. The candidate must display a desire to learn and understand new technologies, achieve objectives agreed with their Leader and develop and maintain an excellent working relationship with colleagues.

For more information, please click on the following link –

Monitoring SYS and NOC Support Engineer – DCS

Configuration and Systems Manager

annaheyworth

Objectives –

Reporting to the Head of Technical Operations, your track record will demonstrate the inventory management of all IT Assets and Configuration Items (CI’s) required to deliver IT Services ensuring controls are in place for the accessibility of accurate and reliable CI data when required. This information includes details of where assets at located, how those assets have been configured and the relationship between Configuration Items.

The primary role of the Configuration Manager is to be the custodian and guardian of all assets, documentation, CIs registered within the asset and configuration management system and to manage the processes and procedures required to maintain accuracy of the client Asset and Configuration Item Information.

The role will require a flexible and enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible. This position will require proven technical experience within a relevant industry and a good appreciation of relevant technical standards and procedures. It will also require the ability to build rapport and maintain strong technical relationships with our internal team and customers to help drive and improve our quality of service.

The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels. The candidate must display a desire to learn and understand new technologies, achieve objectives agreed with their Leader and develop and maintain an excellent working relationship with colleagues.

For more information on the role, please click the following link –

Configuration and Systems Manager – DCS