The primary function of this role is to log new incidents/service requests reported by Daisy customers and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path.
You should have technical helpdesk experience with a proven ability to perform technical diagnostics and administration of Telephony and ICT Systems, communicating with Clients on a technical level to provide immediate resolution where possible.
This role will require an enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks, and proactively contribute to improving these where possible.
This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with our customers to help drive and improve our quality of service.
The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels.
For further information on this role, please click on the following link:
Service Desk Analyst – Horsham