IT Infrastructure Engineer

Objectives

The role of the infrastructure engineer is to provide technical support of a complex and high octane IT environment and to improve reliability, availability, security and performance across all aspects of the IT landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to implement and maintain technical solutions throughout the Daisy Group IT Infrastructure.

The role requires the ability to deliver on both operational and project tasks, against deadlines and working to industry best practices.

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IT Infrastructure Engineer – DCS

Senior Service Transition Analyst

The Senior Service Transition Analyst supports the Service Transition Manager in creating an environment that facilitates high performance and collaborative working within Service Transition Management and across Service Operations functions. The role is supportive for the Service Transition Management processes, ensuring governance and adherence to process within DCS and relevant Daisy Group business units.

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Senior Service Transition Analyst

Service Desk Analyst

The primary function of this role is to log new incidents/service requests reported by Daisy customers and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path.

You should have technical helpdesk experience with a proven ability to perform technical diagnostics and administration of Telephony and ICT Systems, communicating with Clients on a technical level to provide immediate resolution where possible.

This role will require an enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks, and proactively contribute to improving these where possible.

This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with our customers to help drive and improve our quality of service.

The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels.

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Service Desk Analyst – Horsham