Desk Based Service Manager

The Desk Based Service Manager provides a customer-focused approach to delivering IT services, focusing on providing value to the customer and the customer relationship through the delivery of service excellence. The Service Manager is usually office based although visits to customer or other Daisy locations may be required from time to time. The Service Manager manages a variable number of customers dependent on the level of engagement required and customer expectations across all the Daisy Service Offerings

For more information visit the following page:

Desk Based Service Manager – Horsham – DCS

 

IT Infrastructure Engineer

Objectives

The role of an Infrastructure Engineer is to provide technical support of a complex and high octane IT environment and to improve reliability, availability, security and performance across all aspects of the IT landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to implement and maintain technical solutions throughout the Daisy Group IT Infrastructure. The role requires the ability to deliver on both operational and project tasks, against deadlines and working to industry best practice.

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IT Infrastructure Engineer – DCS

IT Support Team Leader

Objectives

The role of the IT Support Team Leader is to ensure IT incidents and requests raised by colleagues are managed effectively, to represent IT throughout the Corporate Services business, to promote tool adoption, and to identify and implement innovative support practices which improve team efficiency and effectiveness, and user productivity and experience of IT.

This is a ‘hands on’ role which will require a balance between leadership, innovation, and direct contribution to incident and requests resolution.

The role will require frequent travel to Daisy Corporate Services offices and sites.

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IT Support Team Leader – DCS

Service Desk Analyst – Days and Nights

Objectives

The Service Desk Analyst will provide support for incident resolution and request fulfilment that is customer focused in the delivery of service excellence and continual service improvement.

The Service Desk Analyst will support the team in line with individual and team objectives and goals. They will adopt a customer centric approach and be accountable for delivering value to the customer and the customer relationship.

For more information, please click on the following link:

Service Desk Analyst – Days and Nights

Service Desk Analyst – DCS

Objectives

DCS Service Desk Analyst will  look to deliver an exceptional experience to Daisy’s high-profile customer base through a proactive and well executed approach to management of customer queries and service delivery.

The Service Desk Analyst  will provide support for incident resolution and request fulfilment that is customer focused in the delivery of service excellence and continual service improvement.

The Service Desk Analyst will support the team in line with individual and team objectives and goals. They will adopt a customer centric approach and be accountable for delivering value to the customer and the customer relationship.

For more information, please click on the following link:

DCS Service Desk Analyst – Horsham

UC Support T2 Engineer – DCS

Objectives

Reporting to the UC Tier 2 team manager, the primary function of this role is to provide a technical response/ fix to incidents, changes and service requests reported by Daisy customers, performing second line diagnostics to resolve or identify the best possible next escalation path. This role is based within area that provides 24x7x365 cover and whilst  this role primarily operates Monday to Friday 0900-1730 the successful candidate will be required to work to support the teams operational hours between 7am and 7pm Monday to Friday and weekends if or when required.

The successful candidate will require previous technical experience with a proven ability to perform technical diagnostics and administration across some/all of the UC technical areas covered within the UC teams remit: The successful candidate will ideally come from a multi-vendor best in class environment as the successful candidate will be required to be part of the technical team responsible for delivering vendor independent Unified Communication Solutions at MSP Standard.

For more information, please click on the following link:

UC Support T2 Engineer MCD – DCS

Principle Network Specialist – BB

This role is to provide network technical skills within the Network Platform Engineering practice for both internal and customer project delivery for all Daisy business units.

You will have demonstrable experience of delivery and support for a range network solutions, covering WAN, LAN, DC, Broadband, Peering, WIFI and security. You will be able to provide support and response to escalated complex 3rd line technical issues within your areas of expertise along with effectively managing business and customer expectations.

To deliver these objectives, the following capabilities are considered required:

  • Ability to time manage, prioritise and escalate when required.
  • Take ownership to drive resolution.
  • Collaboration with colleagues and wider technical teams.
  • Be customer facing and able to successfully interact with customers at multiple levels.
  • Understanding of solution requirements and how they shape solution design.
  • Validation of solution high level designs – querying missing or incomplete information.
  • Provide estimates of effort for design and implementation work.
  • Produce complex solution low level designs across single and multiple technologies.
  • Confirming that the low level design supports the high level design.
  • Production of build, integration and test plans for project delivery.
  • Perform solution implementation tasks from the low level design.
  • Test the solution components and overall technology build.
  • Provide build, integrate and test status updates to interested parties.
  • Create relevant and quality documentation to allow for handover to support.
  • Provide flexibility with support and implementation.
  • Ability to lead and coordinate others through all design and delivery activities. Accept ownership and accountability.
  • Have commercial awareness and understanding. Have the ability to challenge constructively for better outcomes.
  • Operate as an overall solution delivery lead as well as a technical lead, driving planning and improvement opportunities. Able to lead and support strategic initiatives as well as innovative research.
  • Share skills and knowledge through training and mentoring of colleagues.
  • Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques.
  • Ability to produce Sow and High Level Design/Low Level Design as and where required.

For further information on this role, please click on the following link:

Principle Network Specialist BB

Senior Service Transition Analyst

The Senior Service Transition Analyst supports the Service Transition Manager in creating an environment that facilitates high performance and collaborative working within Service Transition Management and across Service Operations functions. The role is supportive for the Service Transition Management processes, ensuring governance and adherence to process within DCS and relevant Daisy Group business units.

For further information on this role, please click on the following link:

Senior Service Transition Analyst