Marketing Manager – DCS

Objectives

Reporting to the Head of Marketing Communications, the Marketing Manager will manage a variety of marketing communications activities associated with our go-to-market plans.
Responsibilities will include the end-to-end management of Daisy Corporate Services (DCS) Campaigns including creation and organisation of activities such as events, development and execution of B2B communications, production of sector marketing plans, sales collateral, internal marketing and online presence, social media marketing and the execution of customer development and new business strategies.
On all activities, there will be a need to work directly with suppliers, partners and internal stakeholders to ensure the highest levels of delivery are achieved and within the allocated budget.

For more information, please click on the following link:

Marketing Manager – DCS

Principle Network Specialist – BB

This role is to provide network technical skills within the Network Platform Engineering practice for both internal and customer project delivery for all Daisy business units.

You will have demonstrable experience of delivery and support for a range network solutions, covering WAN, LAN, DC, Broadband, Peering, WIFI and security. You will be able to provide support and response to escalated complex 3rd line technical issues within your areas of expertise along with effectively managing business and customer expectations.

To deliver these objectives, the following capabilities are considered required:

  • Ability to time manage, prioritise and escalate when required.
  • Take ownership to drive resolution.
  • Collaboration with colleagues and wider technical teams.
  • Be customer facing and able to successfully interact with customers at multiple levels.
  • Understanding of solution requirements and how they shape solution design.
  • Validation of solution high level designs – querying missing or incomplete information.
  • Provide estimates of effort for design and implementation work.
  • Produce complex solution low level designs across single and multiple technologies.
  • Confirming that the low level design supports the high level design.
  • Production of build, integration and test plans for project delivery.
  • Perform solution implementation tasks from the low level design.
  • Test the solution components and overall technology build.
  • Provide build, integrate and test status updates to interested parties.
  • Create relevant and quality documentation to allow for handover to support.
  • Provide flexibility with support and implementation.
  • Ability to lead and coordinate others through all design and delivery activities. Accept ownership and accountability.
  • Have commercial awareness and understanding. Have the ability to challenge constructively for better outcomes.
  • Operate as an overall solution delivery lead as well as a technical lead, driving planning and improvement opportunities. Able to lead and support strategic initiatives as well as innovative research.
  • Share skills and knowledge through training and mentoring of colleagues.
  • Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques.
  • Ability to produce Sow and High Level Design/Low Level Design as and where required.

For further information on this role, please click on the following link:

Principle Network Specialist BB

Principle Network Specialist – ACI

This role is to provide network technical skills within the Network Platform Engineering practice for both internal and customer project delivery for all Daisy business units.

You will have demonstrable experience of delivery and support for a range network solutions, covering WAN, LAN, DC, Broadband, Peering, WIFI and security. You will be able to provide support and response to escalated complex 3rd line technical issues within your areas of expertise along with effectively managing business and customer expectations.

To deliver these objectives, the following capabilities are considered required:

  • Ability to time manage, prioritise and escalate when required.
  • Take ownership to drive resolution.
  • Collaboration with colleagues and wider technical teams.
  • Be customer facing and able to successfully interact with customers at multiple levels.
  • Understanding of solution requirements and how they shape solution design.
  • Validation of solution high level designs – querying missing or incomplete information.
  • Provide estimates of effort for design and implementation work.
  • Produce complex solution low level designs across single and multiple technologies.
  • Confirming that the low level design supports the high level design.
  • Production of build, integration and test plans for project delivery.
  • Perform solution implementation tasks from the low level design.
  • Test the solution components and overall technology build.
  • Provide build, integrate and test status updates to interested parties.
  • Create relevant and quality documentation to allow for handover to support.
  • Provide flexibility with support and implementation.
  • Ability to lead and coordinate others through all design and delivery activities. Accept ownership and accountability.
  • Have commercial awareness and understanding. Have the ability to challenge constructively for better outcomes.
  • Operate as an overall solution delivery lead as well as a technical lead, driving planning and improvement opportunities. Able to lead and support strategic initiatives as well as innovative research.
  • Share skills and knowledge through training and mentoring of colleagues.
  • Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques.
  • Ability to produce Sow and High Level Design/Low Level Design as and where required.

For further information on this role, please click on the following link:

Principle Network Specialist ACI

Senior Service Transition Analyst

The Senior Service Transition Analyst supports the Service Transition Manager in creating an environment that facilitates high performance and collaborative working within Service Transition Management and across Service Operations functions. The role is supportive for the Service Transition Management processes, ensuring governance and adherence to process within DCS and relevant Daisy Group business units.

For further information on this role, please click on the following link:

Senior Service Transition Analyst

Service Desk Analyst – DCS

The primary function of this role is to log new incidents/service requests reported by Daisy customers and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path.

You should have technical helpdesk experience with a proven ability to perform technical diagnostics and administration of Telephony and ICT Systems, communicating with Clients on a technical level to provide immediate resolution where possible.

This role will require an enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks, and proactively contribute to improving these where possible.

This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with our customers to help drive and improve our quality of service.

The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels.

For further information on this role, please click on the following link:

Service Desk Analyst – Horsham