Service Schedule Author



Working as part of a team, drafting and negotiating service contract documents and any ongoing associated changes throughout the contract term.



  • Participate and contribute to the contract management process.
  • Drafting and negotiating service schedule agreements for multiple service offerings in line with the requirements of the tender/proposal, with a proactive and pragmatic approach that ensures contract agreement without unnecessary and/or unacceptable exposure.
  • Reviewing of contractual terms and conditions to ensure service schedules are constructed and agreed correctly.
  • Negotiating service schedules with representatives of customers and suppliers.
  • Management of the Contract Change Notice (CCN) process through to the internal legal team review.
  • Creation of service schedules in subcontractor/purchasing agreement.
  • Editing customer documentation to represent services sold.
  • Maintain good internal relations with internal account managers, operations and business unit heads to offer direction and instructions on contractual matters liaising with the legal team.
  • Resolve contractual, commercial and service problems.
  • Working with the delivery teams to translate the contractual documents in to roles and responsibilities.
  • Review, scrutinizing, operational service process flows for contractual purposes.
  • Ensure the financial aspects and impact of a contract are clear to all parties.
  • Risk assessment.
  • Ensuring that all stakeholders, such as administration, operations, and finance understand and are able to adhere to contractual obligations; reflecting them accurately.
  • Provide service/commercial knowledge to the internal legal team where required.
  • Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.
  • Excellent communication skills, both written and verbal.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Periodically review Daisy Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements.
  • If you are a Manager of staff, you must ensure:
  1. your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
  2. the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.


Knowledge, Skills, Experience


  • Experience of IT and IT related services desirable
  • Educated to degree level
  • Ability to facilitate coordination of cross functional teams to an agreed outcome
  • Excellent typing skills and speed, working towards drafting “real-time” during negations
  • Excellent attention to detail, methodical and process driven
  • Experience in a commercial environment is desirable, however full training will be provided

Working Location/Environment


Technology House, Northampton

IT Infrastructure Engineer


The role of the infrastructure engineer is to provide technical support of a complex and high octane IT environment and to improve reliability, availability, security and performance across all aspects of the IT landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to implement and maintain technical solutions throughout the Daisy Group IT Infrastructure.

The role requires the ability to deliver on both operational and project tasks, against deadlines and working to industry best practices.

For more information, please click on the following link –

IT Infrastructure Engineer – DCS