Solution Engineer

The objective of this role is to provide Compute technical skills within the cloud and compute delivery practice for both internal and customer project delivery for all Daisy business units.

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Solution Engineer

IP Voice Support Engineer

To provide technical support for customers and installation engineers with technical issues on Hosted VoIP, dealing with ADSL, Ethernet, FTTC, Switches, Routers etc. The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications.

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IP Voice Support Engineer

Principle Network Specialist – BB

This role is to provide network technical skills within the Network Platform Engineering practice for both internal and customer project delivery for all Daisy business units.

You will have demonstrable experience of delivery and support for a range network solutions, covering WAN, LAN, DC, Broadband, Peering, WIFI and security. You will be able to provide support and response to escalated complex 3rd line technical issues within your areas of expertise along with effectively managing business and customer expectations.

To deliver these objectives, the following capabilities are considered required:

  • Ability to time manage, prioritise and escalate when required.
  • Take ownership to drive resolution.
  • Collaboration with colleagues and wider technical teams.
  • Be customer facing and able to successfully interact with customers at multiple levels.
  • Understanding of solution requirements and how they shape solution design.
  • Validation of solution high level designs – querying missing or incomplete information.
  • Provide estimates of effort for design and implementation work.
  • Produce complex solution low level designs across single and multiple technologies.
  • Confirming that the low level design supports the high level design.
  • Production of build, integration and test plans for project delivery.
  • Perform solution implementation tasks from the low level design.
  • Test the solution components and overall technology build.
  • Provide build, integrate and test status updates to interested parties.
  • Create relevant and quality documentation to allow for handover to support.
  • Provide flexibility with support and implementation.
  • Ability to lead and coordinate others through all design and delivery activities. Accept ownership and accountability.
  • Have commercial awareness and understanding. Have the ability to challenge constructively for better outcomes.
  • Operate as an overall solution delivery lead as well as a technical lead, driving planning and improvement opportunities. Able to lead and support strategic initiatives as well as innovative research.
  • Share skills and knowledge through training and mentoring of colleagues.
  • Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques.
  • Ability to produce Sow and High Level Design/Low Level Design as and where required.

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Principle Network Specialist BB

OSS Developer

Reporting to the Head of Operational Support Systems (OSS), the OSS team’s mission is to improve performance within Daisy DCS by constantly challenging and then increasing the levels of operational efficiency; enhancing service to our Customers and promoting a culture of innovation and ‘Service Excellence’.

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OSS Developer

Senior Service Transition Analyst

The Senior Service Transition Analyst supports the Service Transition Manager in creating an environment that facilitates high performance and collaborative working within Service Transition Management and across Service Operations functions. The role is supportive for the Service Transition Management processes, ensuring governance and adherence to process within DCS and relevant Daisy Group business units.

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Senior Service Transition Analyst

Project Manager – PM3 – SMB

The Project Manager is responsible for the delivery of multiple projects, where the size, complexity and solution may vary. The Project Manager is responsible for ensuring that the detailed solution as signed off by Daisy and the customer is executed and managed in line with the delivery plan, quality and budget ensuring all aspects of service are in place and customer billing implemented and initiated, whilst ensuring a high level of customer satisfaction.  As a Project Manager it is expected that the role will also act as a point of escalation when necessary as well as providing coaching and mentoring to junior members within the team.

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Project Manager – PM3 – SMB

Software Developer

You will be working in a successful, close-knit team whose objective is to develop new & existing applications to support the business’ needs. We have developed industry-leading systems that are fundamental to the success of the business as they enable us to support our Partners in a fast paced & dynamic environment. The role requires an individual with a flexible approach and passion for developing applications that bring about positive business changes. You will be involved throughout the development lifecycle delivering successful projects based on an SQL server platform. This is a great opportunity for a developer to build on existing skills and learn new ones in an exciting environment using new technologies.

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Software Developer – Prudhoe