Customer Service Executive

As a Customer Service Executive within one of our Daisy customer service teams, your role will involve you taking full ownership for customer queries, establishing a suitable resolution for both the customer and the business in a timely manner.

First line contact for customer queries relating to general account enquiries, billing queries, order queries, faults/technical queries and disconnection requests. Understanding when it is appropriate to escalate any of these queries to the second line teams via a warm transfer.

For more information and to apply, please click on the following link:

Customer Service Executive – Prudhoe

 

 

Service Delivery Advisor

Respond to all Partner requests efficiently and professionally, enhancing the Partner experience and providing excellent customer service at all times to ensure the overall success of Digital Wholesale Solutions.

Build & maintain cohesive, professional relationships with Business Partners, colleagues & other internal departments at all times.

For more information, please click on the following link:

Service Delivery Advisor – Prudhoe

IP Voice Service Desk Advisor

Digital Wholesale Solutions has a thrilling opportunity for IP Voice Service Desk Advisor to join us, based in Prudhoe office on a permanent basis.

Working at DWS is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable. So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

What will you be doing as our IP Voice Service Desk Advisor?

It will be your job to provide first line contact for Digital Wholesale Solutions partners relating to the Wholesale IP Voice product.  You will be also helping resellers with first line checks and diagnostics and where relevant escalating queries to the second line teams via a fault case.

Please click on the following link for more information.

IP Voice Service Desk Advisor – Prudhoe – Apr 2019

 

IP Voice Support Engineer

To provide technical support for customers and installation engineers with technical issues on Hosted VoIP, dealing with ADSL, Ethernet, FTTC, Switches, Routers etc. The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications.

For further information on this role, please click on the following link:

IP Voice Support Engineer

OSS Developer

Reporting to the Head of Operational Support Systems (OSS), the OSS team’s mission is to improve performance within Daisy DCS by constantly challenging and then increasing the levels of operational efficiency; enhancing service to our Customers and promoting a culture of innovation and ‘Service Excellence’.

For further information on this role, please click on the following link:

OSS Developer

Senior Service Transition Analyst

The Senior Service Transition Analyst supports the Service Transition Manager in creating an environment that facilitates high performance and collaborative working within Service Transition Management and across Service Operations functions. The role is supportive for the Service Transition Management processes, ensuring governance and adherence to process within DCS and relevant Daisy Group business units.

For further information on this role, please click on the following link:

Senior Service Transition Analyst

Software Developer

You will be working in a successful, close-knit team whose objective is to develop new & existing applications to support the business’ needs. We have developed industry-leading systems that are fundamental to the success of the business as they enable us to support our Partners in a fast paced & dynamic environment. The role requires an individual with a flexible approach and passion for developing applications that bring about positive business changes. You will be involved throughout the development lifecycle delivering successful projects based on an SQL server platform. This is a great opportunity for a developer to build on existing skills and learn new ones in an exciting environment using new technologies.

For further information on this role, please click on the following link:

Software Developer – Prudhoe