Our Services

Introducing Daisy Services

Whatever solutions you buy from Daisy, you have a spectrum of choices as to how you deploy and manage them. Our consultants, engineers, project managers and service managers can provide the support you need at whichever stage you need it, and in the way that best suits your business.

From initial consultancy to efficient, cost-effective sourcing of hardware right through to project management, ultra-responsive Break-Fix arrangements or end-to-end, fully-managed services, Daisy can help you derive maximum business value from your technology, in a way that fits your strategy and budget.

These services are available across our range of communication, connectivity, cloud and continuity solutions.

BREAK-FIX MAINTENANCE

  • Service Desk
  • Hardware
  • Replacement
  • Software/firmware
  • Support
  • Remote support

PROFESSIONAL SERVICESResources:

  • Consultancy
  • Design
  • Implementation

SOURCING SERVICESProcurement/Purchasing:

  • Hardware
  • Software
  • Licencing
  • Vendor support

PROJECT SERVICES

  • Management
  • Co-ordination
  • Transition

MANAGED SERVICES

  • Service Desk 1st, 2nd & 3rd line support
  • Monitoring
  • Configuration Management
  • Service (Delivery) Management
  • Software updates
  • MACs
  • Outsourcing

Break-Fix Maintenance

No matter how good a technology solution is, problems can occur. With a Break-Fix contract from Daisy, you can be sure the impact on your business will be as minimal as possible.

Break-Fix Maintenance offers affordable peace-of-mind to businesses of any size. If you’ve been relying on in-house personnel to take time out of their day job when something goes wrong, it’s possible that your business lacks the support it really needs – and that could end up costing you money.

Daisy is the largest provider of multi-vendor maintenance in the UK. A Break-Fix contract gives you unlimited 24/7 access to our customer support desk and our 300-strong team of specialist, highly experienced engineers. We’re able to reach over 97% of UK businesses within the hour, helping to ensure a fast, efficient resolution.

You’ll have no hidden charges to worry about. All on-site work to fix the problem is included in the contract, along with unlimited vendor-approved parts and labour. We also offer four different service levels to suit different customer requirements.

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Professional Services

The way a technology solution is implemented has a huge impact on the benefit it creates, and can influence whether or not it’s worth your business investing in it in the first place.

We have the technical experts and sector experience to advise you on the best way to make a solution work for you. We begin by developing a detailed understanding of your business and the ultimate outcomes you want to achieve. Our consultants can then outline all the factors that can influence the success of your technology deployment, such as resource allocation, optimum performance and cost. A bespoke, detailed design is then created, before the project moves to the implementation phase.

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Sourcing Services

As the UK’s largest independent provider of IT, communications and cloud solutions, Daisy has established partnerships with over 200 of the world’s top vendors. We’re able to harness this buying power on your behalf, allowing you to maximise your technology budget by sourcing hardware quickly, efficiently and at reduced cost.

With over 200,000 product lines available, we also offer end-to-end sourcing capabilities that enable you to plan, equip, integrate and manage all hardware in a joined-up way.

Hardware Financing
Manage your procurement strategically with a range of competitive, flexible and tailored finance solutions that ensure your hard-pressed IT budgets can flex further.

Procurement
Our smart procurement and e-commerce solutions make the latest pricing and availability visible to you across our global catalogues. This means shorter quotation times, easier online ordering and detailed reporting, allowing you to source far more efficiently.

Lifecycle Services
Daisy can also provide tailored solutions to your end of life products, including, re-deployment, secure data erasure, WEEE-compliant recycling, re-market, shredding, de-commissioning, refurbishment, and asset reporting. We can also leverage your aged assets for a possible trade in against a new investment.

Project Services

Whatever Daisy solutions you decide to deploy, you’ll want to derive as much value from them as possible in the shortest amount of time. To help you achieve the transformation your business needs, we offer bespoke, best-in-class management solutions for projects of all shapes and sizes – whether you’re an SME or a large corporation.

Daisy Project Services cover our full range of products and solutions. All our project managers are trained in the PRINCE2 methodology as well as vital competencies including risk management, stakeholder management, planning and reporting.

Your lead project manager is a single point of contact who can agree goals, timelines and critical dependencies. They act as the glue that keeps the entire project on track, while adopting change management principles where necessary. Senior project managers, meanwhile, can help you effect large-scale, high-stakes transitions involving multiple workstreams.

Engaging Daisy Project Services will ensure you avoid or overcome the common challenges associated with project management, from scope creep to resource conflicts, lack of accountability and more. We make sure things are delivered on time and on budget, freeing you up to derive as much benefit as possible from your technology.

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Managed Services

You’ve invested in technology with the potential to transform your business. But of course it doesn’t stop there. Maximising and maintaining the advantage it gives you requires ongoing management – something you may not have the resources (or desire) to handle in-house. Instead of a Break-Fix Maintenance contract, you may prefer to opt for a fully managed delivery.

Daisy’s Managed Services help customers of all sizes get the most from their technology on an ongoing basis. We partner you with a named service manager (or, if you wish, a dedicated team) to deliver continual service support, lifecycle management, system upgrades and reporting, while ensuring optimal performance.

With Daisy to manage your technology solution, you’ll have a partner who cares about your business as much as you do. As well as being aligned with best practice procedures, we have all the resources and capabilities necessary to oversee delivery – effectively acting as an extension of your own in-house team.

Daisy holds the ISO/IEC 20000 certification in IT Service Management, and our managers are qualified, as a minimum, to ITIL v3 Foundation Level. They act as trusted advisors while providing a single point of contact with full accountability for contract governance. They also coordinate the delivery of end-to-end services from all areas of Daisy.

We offer three levels of managed service: desk-based, field-based and dedicated. This ability to scale from light-touch to dedicated service management sets us apart from other providers and means we can offer you the right level of service at the right price point, without sacrificing quality. This leaves you to focus on what you do best – serving your customers.

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