As of June 1 2018, we will be introducing a number of changes that will make roaming in even more destinations much cheaper for our customers.
The following destinations will be changing zones:
- Cameroon, Korea, Laos, Macau, Morocco, Myanmar, Oman, Saudi Arabia, Seychelles, UAE and Uzbekistan are moving from Rest of World Zone 2 to Rest of World Zone 1
- Burkina Faso and Vietnam are moving from Rest of World Zone 3 to Rest of World Zone 1
- Bhutan and Madagascar are moving from Rest of World Zone 4 to Rest of World Zone 1
- Cape Verde, Gambia and Zimbabwe are moving from Rest of World Zone 3 to Rest of World Zone 2
- Sao Tome and Principe are moving from Rest of World Zone 4 to Rest of World Zone 3
In addition to this, we are delighted to announce that Daisy’s World Travel Select (WTS) service will also be improved and will benefit from over 40 new inclusive destinations, including the reintroduction of the United Arab Emirates.
The additional destinations are as follows:
|Bosnia and Herzegovina||Montserrat||Taiwan|
|Jordan||Pakistan||United Arab Emirates|
|Kazakhstan||Papua New Guinea||Uzbekistan|
Alongside the above cost-effective changes, we must unfortunately inform you that Turkey, Albania, and Bosnia and Herzegovina will be moving from EU Zone 2 to Rest of World Zone 1.
This means that roaming will no longer be included as standard. However, users roaming in these destinations will now be able access their inclusive bundles for only £5 (excl. VAT) per day, as they have been included within the new additions made to World Travel Select.
For a complete plan of worldwide zones, effective June 1 2018, that highlights all World Travel Select inclusive destinations please click here.
Please Note: O2 customers on DISE or legacy ABS tariffs will not be affected by these changes, if you are uncertain as to your tariff type please do not hesitate to contact us for further information.
Following some recent feedback it became clear that the size of some monthly itemised billing files on Vodafone are a problem, specifically when there is considerable data usage accrued whilst roaming. We have been looking into ways of improving this and now have an answer.
Currently roaming data sessions are relayed to us, by the network, in 3mb event rows resulting in potentially hundreds of lines per interaction, and extremely large monthly call files being generated. To resolve this issue we will be introducing steps to aggregate roamed data traffic received from Vodafone, on a per file received basis. This means that potentially thousands of individual lines will be consolidated in to single events and have no negative impact to the way in which the data is provided. It will not affect the alerts currently in place for data roaming and, most importantly, it will not affect pricing.
We are looking to apply these improvements, across all active Vodafone connections, with effect from 01 May 2018. We are certain that these changes should help reduce the size of data files and the time it takes to download them, however should you have any questions or concerns prior to this then please do not hesitate to contact us.
As per our RPI increase notification our new out of bundle domestic rates are as per below:
|Call type description||COST (£ per Unit)|
|Video call - international||£0.4940|
|Call return - Vodafone (up to 3600 seconds)||Free of charge|
|Call return - Vodafone (over 3600 seconds)||£0.4767|
|Call return - landline||£0.4767|
|Call return - cross net||£0.4767|
|Call return - personal numbering service||£0.5755|
|International call - Europe||£1.3000|
|International call - Rest of world||£1.7368|
|Non geo access charge (084 & 087)*||£0.4767|
|Premium call access charge (09)*||£0.4767|
|Directory enquiries access charge (118)*||£0.4767|
|Freephone (0800)||Free of charge|
|Radio paging services (i.e. 076)||£0.4767|
|Personal Numbering Services (i.e. 070)||£0.4767|
|Call Forwarding Services (i.e. 07744/07755)||£0.4767|
From 1st April 2018 Daisy is applying a 4% increase to its charges in line with the Retail Price Index (RPI) to help cover increased operating costs. The following products will be affected with the price increases applied as standard:
Fixed Network Services
Data Network Services
Mobile Network Services
If you are unsure about how these changes might affect you or to discuss our latest, money-saving tariffs and bolt-ons, please contact either your account manager or the Customer Loyalty team today on 03333 202 030.
Daisy, for all your IT and telecoms business needs.
In August last year Vodafone released a new zoning structure and rates, restricted to its consumer base via the Vodafone RED tariffs. It meant that the destinations within the existing two worldwide zones, alongside Asia Pacific and America & Canada zones would be re-aligned across four new worldwide zones.
These changes will shortly be rolled out amongst some tariffs available throughout their business channels and as such Daisy have begun to take steps towards delivery of this to its own customers. Not only can we offer access to the newer Vodafone rates sooner than our competitors, but we can exclusively offer this pricing on O2 across a number of Daisy’s tariffs.
The following information is a detailed and comprehensive breakdown, outlining the changes to both zoning and pricing.
The current worldwide zoning structure, outside of EU Zones 1 and 2, valid prior to 1st April 2018 is listed below…
Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand
USA & Canada Zone: All American states plus Canada
Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; GuineaBissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe
Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan
|Call Type||Cost - per chargeable unit|
|Roaming Asia Pacific - In Country & UK||80p|
|Roaming Asia Pacific - Euro Zones||150p|
|Roaming Asia Pacific - Out of Euro Zones||200p|
|Roaming Asia Pacific - Voicemail||80p|
|Roaming Asia Pacific - Inbound||75p|
|Roaming Asia Pacific - SMS||35p|
|Roaming Asia Pacific - MMS||45p|
|Roaming Asia Pacific - Data||£3 per MB|
|Roaming USA/Canada - In Zone & UK||135p|
|Roaming USA/Canada - Euro Zones||150p|
|Roaming USA/Canada - Out of Euro Zones||200p|
|Roaming USA/Canada - Voicemail||135p|
|Roaming USA/Canada - Inbound||100p|
|Roaming USA/Canada - SMS||35p|
|Roaming USA/Canada - MMS||45p|
|Roaming USA/Canada - Data||£3 per MB|
|Roaming RoW Zone 1 - In Country & UK||165p|
|Roaming RoW Zone 1 - Euro Zones||165p|
|Roaming RoW Zone 1 - Out of Euro Zones||200p|
|Roaming RoW Zone 1 - Voicemail||165p|
|Roaming RoW Zone 1 - Inbound||130p|
|Roaming RoW Zone 1 - SMS||35p|
|Roaming RoW Zone 1 - MMS||45p|
|Roaming RoW Zone 1 - Data||£3 per MB|
|Roaming RoW Zone 2 - In Country & UK||200p|
|Roaming RoW Zone 2 - Euro Zones||200p|
|Roaming RoW Zone 2 - Out of Euro Zones||200p|
|Roaming RoW Zone 2 - Voicemail||200p|
|Roaming RoW Zone 2 - Inbound||150p|
|Roaming RoW Zone 2 - SMS||50p|
|Roaming RoW Zone 2 - MMS||45p|
|Roaming RoW Zone 2 - Data||£6 per MB|
The NEW worldwide zoning structure, outside of EU Zones 1 and 2, is valid from 1st April 2018 is listed below…
RoW Zone 1: Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bonaire, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Democratic Republic of Congo, Peoples Republic of Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, FIJI, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saba (Netherland Antilles), Samoa Western, Serbia, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, Solomon Islands, South Africa, South Sudan, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos, Uganda, Ukraine, United States of America, Uruguay, US Virgin Islands, Vanuatu, Venezuela, Yemen, Zambia
RoW Zone 2: Algeria, American Samoa, Belarus, Bolivia, Cameroon, Guinea, Guinea-Bissau, Korea, Kyrgyzstan, Laos, Liberia, Macau, Malawi, Mauritania, Mauritius, Morocco, Myanmar, Oman, Saudi Arabia, Senegal, Seychelles, Sierra Leone, United Arab Emirates, Uzbekistan
RoW Zone 3: Andorra, Burkina Faso, Burundi, Cape Verde, Gambia, Libya, Mali, Namibia, Nepal, Tunisia, Vietnam, Zimbabwe
RoW Zone 4: Angola, Ascension Islands, Australian External Territories, Belize, Bhutan, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Madagascar, Maldives, Marshall Islands, Micronesia, Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North Mariana, Palau, Saint Helena, Sao Tome and Principe, Somalia, St Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna
|Call type description||Cost per chargeable unit|
|Roaming RoW Zone 1 - In Country, In Zone & UK||£1.65|
|Roaming RoW Zone 1 - Euro Zones||£1.65|
|Roaming RoW Zone 1 - RoW Zone 2||£2.00|
|Roaming RoW Zone 1 - RoW Zone 3||£2.00|
|Roaming RoW Zone 1 - RoW Zone 4||£2.00|
|Roaming RoW Zone 1 - Inbound||£1.30|
|Roaming RoW Zone 1 - SMS||£0.35|
|Roaming RoW Zone 1 - MMS||£0.45|
|Roaming RoW Zone 1 - Data||£3.00 per MB|
|Roaming RoW Zone 2 - In Country, In Zone & UK||£1.65|
|Roaming RoW Zone 2 - Euro Zones||£1.65|
|Roaming RoW Zone 2 - RoW Zone 1||£2.00|
|Roaming RoW Zone 2 - RoW Zone 3||£2.00|
|Roaming RoW Zone 2 - RoW Zone 4||£2.00|
|Roaming RoW Zone 2 - Inbound||£1.30|
|Roaming RoW Zone 2 - SMS||£0.35|
|Roaming RoW Zone 2 - MMS||£0.45|
|Roaming RoW Zone 2 - Data||£3.00 per MB|
|Roaming RoW Zone 3 - In Country, In Zone & UK||£2.00|
|Roaming RoW Zone 3 - Euro Zones||£2.00|
|Roaming RoW Zone 3 - RoW Zone 1||£2.00|
|Roaming RoW Zone 3 - RoW Zone 2||£2.00|
|Roaming RoW Zone 3 - RoW Zone 4||£2.00|
|Roaming RoW Zone 3 - Inbound||£1.30|
|Roaming RoW Zone 3 - SMS||£0.50|
|Roaming RoW Zone 3 - MMS||£0.50|
|Roaming RoW Zone 3 - Data||£3.00 per MB|
|Roaming RoW Zone 4 - In Country, In Zone & UK||£2.00|
|Roaming RoW Zone 4 - Euro Zones||£2.00|
|Roaming RoW Zone 4 - RoW Zone 1||£2.00|
|Roaming RoW Zone 4 - RoW Zone 2||£2.00|
|Roaming RoW Zone 4 - RoW Zone 3||£2.00|
|Roaming RoW Zone 4 - Inbound||£1.50|
|Roaming RoW Zone 4 - SMS||£0.50|
|Roaming RoW Zone 4 - MMS||£0.50|
|Roaming RoW Zone 4 - Data||£6.00 per MB|
If you are unsure which rates are relevant to you and your tariffs please do not hesitate to contact us for further information.
Please Note: O2 DISE customers will remain unaffected by these changes
It came to our attention in December 2017 that in some cases MPAY events, such as charity donations, TV voting, service payment via SMS were not charging correctly. These services allow the end user to pay directly, via their mobile device, for a service that would usually require a cash transaction. As such these events should always be charged on to the end user at full price, and essentially remain unaffected by invoice discounts or inclusive bundles.
Previously, with Daisy Mobile, this was not the case in some instances we were discounting or bundling these charges in error. We corrected this issue as of 1st February 2018. In the event you have concerns around charges occurring for these call types we can apply both Premium SMS and specific MPAY bars for Vodafone customers, and O2 customers can apply a single Premium SMS bar that covers MPAY events.
If you have any questions or concerns please do not hesitate to contact us.
For information about our standard line rentals, installation fees, select services, engineering and business continuity for Single, Multi, ISDN2e and ISDN30e please download our Network Services Price List
For our standard calls tariff including local, national, international, non geographic and other special numbers. Please download our Daisy Base Fixed Line Call Tariff
United Arab Emirates (UAE) will no longer be an inclusive destination, covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination from 1 February 2018.
Despite this change, World Travel Select still offers fantastic value. For just £5 exc. VAT per day, regular travellers have access to their standard home bundles whilst visiting any of these countries:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.
In addition to WTS, Daisy offers a selection of money-saving mobile bundles available for use anywhere in the world, speak to us today for details.
Important information about your Additional or Special Phone Book Entries (SPBEs)
Earlier this year BT Directory Enquires issued notice to us to increase the cost of its special phone book entries (SPBEs) these entries are additional or special directory entries only. Having reviewed these charges, Daisy will, from January 1st 2018 be increasing its prices for Additional Directory Entries and SPBE’s in line with market conditions.
Please Note: A Free of Charge Directory Listing is provided as part of our Line Rental, this change is for additional listings/ SPBEs only.
How will you be affected?
From January 1st 2018 the monthly price you pay for Additional Directory Entries will increase. A full breakdown of charges by entry type is outlined below, these include pricing for additional entries / SPBE’s for Single Lines, ISDN2 and ISDN30;
Directory Entry Ordinary - Local £19.99
Directory Entry Bold - Local £38.99
Directory Entry Super Bold – Local £75.99
Where can I find out about my directory listing?
Charges for your directory listing will be detailed in your most recent invoice.
What you need to do next?
If you’re happy with your additional or special directory listings you do not need to do anything. We will automatically update your charges effective from 1st January 2018.
If you no longer wish to keep your additional or special phone book entry, you can cancel it by calling our customer service team on 0333 320 2000. Please note charges will be valid until the end of the publication date for the phone book your entry is listed in.