Price Updates

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RPI Price Increase

From 1st November 2018 Daisy Corporate Services is applying the 3.5% Retail Price Index (RPI) increase across customer bases who did not receive the increase previously on the 1st April 2018. The following products will be affected with the price increases applied as standard:

Fixed Network Services
Data Network Services
Maintenance Services
DDSP
Hosting Services
Mobile Network Services
WiFi
Co-Location Services
Online Services
Cloud Services

If you are unsure about how these changes might affect you or to discuss our latest, money-saving tariffs and bolt-ons, please contact either your Account Manager or the Service Delivery Managers.

Note: This RPI Increase is to only affect Daisy Corporate Services Customers, if you believe you may be a Daisy Corporate Services customer but are unsure, please contact the Support team on 0333 3200 000.

Caller Display & ISDN Calling Line Identification (CLIP) Changes effective 1st October 2018

Following changes to Ofcom’s General Conditions of Entitlement, which all communications providers must follow to operate in the UK, we are now pleased to offer Caller Display and ISDN CLIP services Free of Charge to our customers. Caller Display and CLIP allow you, as the called party, to receive the telephone number of the person calling you (unless withheld), helping you screen unwanted calls. If you already have this service, you do not need to do anything, we will automatically adjust your current pricing so that the service is free of charge from the 1st October 2018. If you do not have this service enabled and would like to receive it please contact your dedicated customer support team on the numbers below:

Small to Medium Businesses (SMB) please call 0333 320 2000 option 1 then 2 or email CustomerSupport@daisygroup.com.

Corporate Businesses (DCS) please call 0333 3200 0000 or email DaisySupport@daisygroup.com.

Note: To use this feature you will need a compatible telephone handset with Caller Display capability. If you have a telephone system / PBX installed you may need to contact your PBX maintainer to ensure your system is programmed to present the calling number on your handsets. Depending on your maintenance agreement, programming changes may be deemed as chargeable.

Important Calls Pricing Update

Further to price changes issued by our suppliers to Daisy on the 27th July 2018. Daisy will be updating our Fixed Line rate cards. Whilst calls on Fixed Telephone Exchange lines are still a regulated service, following changes issued by Ofcom in November 2017 the service is no longer charge controlled. This means our suppliers now have more flexibility on how they can charge for calls. As a result our suppliers have introduced a new pence per call set up charge which will become effective as of 1st September 2018.

Daisy endeavours to remain as competitive as possible and following a review of this change we regrettably must pass down this charge to our customers. As a result, from the 1st September 2018 every call made on a fixed exchange line regardless of carrier or tariff will incur a call connection fee of 1 pence per call.  If you already are charged a call connection fee, your charge will increase by 1 pence.

If you have any queries or would like to speak with one of our specialist advisors, please call 03303 330 396 or email customerloyaltydepartment@daisygroup.com.

 

 

Change to billing for international call rating increments.

From 1 August 2018 call rating when dialling from the UK to EU will be rated in 60 second increments. Existing pence per minute rates will not be affected by these changes.

Billing correction for calls to Channel Islands & Isle of Man

We will be introducing a correction for usage (calls and SMS) made to the Channel Islands and the Isle of Man from the UK. Currently the calls are incorrectly included within standard domestic call bundles. As of the 1 August 2018 updates will be applied to the billing system, meaning calls made to the Channel Islands and the Isle of Man from the UK will be chargeable at the cost of 47.67p p per minute; Texts to the Channels Islands and the Isle of Man from the UK will be chargeable at 47.67p per message.

These changes will apply to all standard tariffs including, but not limited to, Daisy Eureka and Select&Share.