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Worldwide Zoning and World Travel Select Adjustments

As of June 1 2018, we will be introducing a number of changes that will make roaming in even more destinations much cheaper for our customers.

The following destinations will be changing zones:

  • Cameroon, Korea, Laos, Macau, Morocco, Myanmar, Oman, Saudi Arabia, Seychelles, UAE and Uzbekistan are moving from Rest of World Zone 2 to Rest of World Zone 1
  • Burkina Faso and Vietnam are moving from Rest of World Zone 3 to Rest of World Zone 1
  • Bhutan and Madagascar are moving from Rest of World Zone 4 to Rest of World Zone 1
  • Cape Verde, Gambia and Zimbabwe are moving from Rest of World Zone 3 to Rest of World Zone 2
  • Sao Tome and Principe are moving from Rest of World Zone 4 to Rest of World Zone 3

In addition to this, we are delighted to announce that Daisy’s World Travel Select (WTS) service will also be improved and will benefit from over 40 new inclusive destinations, including the reintroduction of the United Arab Emirates.

The additional destinations are as follows:

Afghanistan Macau Samoa
Albania Macedonia Saudi Arabia
Andorra Malaysia South Korea
Armenia Moldova South Sudan
Bahrain Mongolia Sri Lanka
Bangladesh Montenegro Swaziland
Bosnia and Herzegovina Montserrat Taiwan
Cambodia Morocco Tanzania
Fiji Myanmar Tonga
Georgia Nicaragua Ukraine
Honduras Oman United Arab Emirates
Jordan Pakistan Uzbekistan
Kazakhstan Papua New Guinea Vanuatu
Kuwait Paraguay Vietnam
Laos Philippines

 

Alongside the above cost-effective changes, we must unfortunately inform you that Albania and Bosnia and Herzegovina will be moving from EU Zone 2 to Rest of World Zone 1.

This means that roaming will no longer be included as standard. However, users roaming in these destinations will now be able access their inclusive bundles for only £5 (excl. VAT) per day, as they have been included within the new additions made to World Travel Select.

For a complete plan of worldwide zones, effective June 1 2018, that highlights all World Travel Select inclusive destinations please click here.

Please Note: O2 customers on DISE or legacy ABS tariffs will not be affected by these changes, if you are uncertain as to your tariff type please do not hesitate to contact us for further information.

CDR Improvements – Pricing will not be affected

Following some recent feedback it became clear that the size of some monthly itemised billing files on Vodafone are a problem, specifically when there is considerable data usage accrued whilst roaming. We have been looking into ways of improving this and now have an answer.

Currently roaming data sessions are relayed to us, by the network, in 3mb event rows resulting in potentially hundreds of lines per interaction, and extremely large monthly call files being generated. To resolve this issue we will be introducing steps to aggregate roamed data traffic received from Vodafone, on a per file received basis. This means that potentially thousands of individual lines will be consolidated in to single events and have no negative impact to the way in which the data is provided. It will not affect the alerts currently in place for data roaming and, most importantly, it will not affect pricing.

We are looking to apply these improvements, across all active Vodafone connections, with effect from 01 May 2018. We are certain that these changes should help reduce the size of data files and the time it takes to download them, however should you have any questions or concerns prior to this then please do not hesitate to contact us.

New Mobile Domestic Rates – April 2018

As per our RPI increase notification our new out of bundle domestic rates are as per below:

Call type description COST (£ per Unit)
On net £0.4767
Cross net £0.4767
Landlines £0.4767
Voicemail £0.4767
SMS £0.4767
MMS £0.5200
Video call £0.4767
Video call - international £0.4940
Call return - Vodafone (up to 3600 seconds) Free of charge
Call return - Vodafone (over 3600 seconds) £0.4767
Call return - landline £0.4767
Call return - cross net £0.4767
Call return - personal numbering service £0.5755
International call - Europe £1.3000
International call - Rest of world £1.7368
International SMS £0.4767
Non geo access charge (084 & 087)* £0.4767
Premium call access charge (09)* £0.4767
Directory enquiries access charge (118)* £0.4767
Freephone (0800) Free of charge
Radio paging services (i.e. 076) £0.4767
Personal Numbering Services (i.e. 070) £0.4767
Call Forwarding Services (i.e. 07744/07755) £0.4767
Data £0.0728

RPI Price Increase

From 1st April 2018 Daisy is applying a 4% increase to its charges in line with the Retail Price Index (RPI) to help cover increased operating costs. The following products will be affected with the price increases applied as standard:

Fixed Network Services
Data Network Services
Maintenance Services
DDSP
Hosting Services
Mobile Network Services
Wifi
Co-Location Services
Online Services
Cloud Services

If you are unsure about how these changes might affect you or to discuss our latest, money-saving tariffs and bolt-ons, please contact either your account manager or the Customer Loyalty team today on 03333 202 030.

Daisy, for all your IT and telecoms business needs.

New Mobile Worldwide Zoning Structure and Rates

In August last year Vodafone released a new zoning structure and rates, restricted to its consumer base via the Vodafone RED tariffs. It meant that the destinations within the existing two worldwide zones, alongside Asia Pacific and America & Canada zones would be re-aligned across four new worldwide zones.

These changes will shortly be rolled out amongst some tariffs available throughout their business channels and as such Daisy have begun to take steps towards delivery of this to its own customers. Not only can we offer access to the newer Vodafone rates sooner than our competitors, but we can exclusively offer this pricing on O2 across a number of Daisy’s tariffs.

The following information is a detailed and comprehensive breakdown, outlining the changes to both zoning and pricing.

The current worldwide zoning structure, outside of EU Zones 1 and 2, valid prior to 1st April 2018 is listed below…

Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand

USA & Canada Zone: All American states plus Canada

Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; GuineaBissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe

Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan

For full details on the above zoning out of bundle rates please click here.

Call Type  Cost - per chargeable unit
Roaming Asia Pacific - In Country & UK 80p
Roaming Asia Pacific - Euro Zones 150p
Roaming Asia Pacific - Out of Euro Zones 200p
Roaming Asia Pacific - Voicemail 80p
Roaming Asia Pacific - Inbound 75p
Roaming Asia Pacific - SMS 35p
Roaming Asia Pacific - MMS 45p
Roaming Asia Pacific - Data £3 per MB
Roaming USA/Canada - In Zone & UK 135p
Roaming USA/Canada - Euro Zones 150p
Roaming USA/Canada - Out of Euro Zones 200p
Roaming USA/Canada - Voicemail 135p
Roaming USA/Canada - Inbound 100p
Roaming USA/Canada - SMS 35p
Roaming USA/Canada - MMS 45p
Roaming USA/Canada - Data £3 per MB
Roaming RoW Zone 1 - In Country & UK 165p
Roaming RoW Zone 1 - Euro Zones 165p
Roaming RoW Zone 1 - Out of Euro Zones 200p
Roaming RoW Zone 1 - Voicemail 165p
Roaming RoW Zone 1 - Inbound 130p
Roaming RoW Zone 1 - SMS 35p
Roaming RoW Zone 1 - MMS 45p
Roaming RoW Zone 1 - Data £3 per MB
Roaming RoW Zone 2 - In Country & UK 200p
Roaming RoW Zone 2 - Euro Zones 200p
Roaming RoW Zone 2 - Out of Euro Zones 200p
Roaming RoW Zone 2 - Voicemail 200p
Roaming RoW Zone 2 - Inbound 150p
Roaming RoW Zone 2 - SMS 50p
Roaming RoW Zone 2 - MMS 45p
Roaming RoW Zone 2 - Data £6 per MB

The NEW worldwide zoning structure, outside of EU Zones 1 and 2, is valid from 1st April 2018 is listed below…

RoW Zone 1: Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bonaire, Botswana, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Democratic Republic of Congo, Peoples Republic of Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, FIJI, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saba (Netherland Antilles), Samoa Western, Serbia, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, Solomon Islands, South Africa, South Sudan, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos, Uganda, Ukraine, United States of America, Uruguay, US Virgin Islands, Vanuatu, Venezuela, Yemen, Zambia

RoW Zone 2: Algeria, American Samoa, Belarus, Bolivia, Cameroon, Guinea, Guinea-Bissau, Korea, Kyrgyzstan, Laos, Liberia, Macau, Malawi, Mauritania, Mauritius, Morocco, Myanmar, Oman, Saudi Arabia, Senegal, Seychelles, Sierra Leone, United Arab Emirates, Uzbekistan

RoW Zone 3: Andorra, Burkina Faso, Burundi, Cape Verde, Gambia, Libya, Mali, Namibia, Nepal, Tunisia, Vietnam, Zimbabwe

RoW Zone 4: Angola, Ascension Islands, Australian External Territories, Belize, Bhutan, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Madagascar, Maldives, Marshall Islands, Micronesia, Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North Mariana, Palau, Saint Helena, Sao Tome and Principe, Somalia, St Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna

For full details on out of bundle rates for existing customers, and legacy tariffs valid from 1st April 2018 please click here

Call type description Cost per chargeable unit
Roaming RoW Zone 1 - In Country, In Zone & UK £1.65
Roaming RoW Zone 1 - Euro Zones £1.65
Roaming RoW Zone 1 - RoW Zone 2 £2.00
Roaming RoW Zone 1 - RoW Zone 3 £2.00
Roaming RoW Zone 1 - RoW Zone 4 £2.00
Roaming RoW Zone 1 - Inbound £1.30
Roaming RoW Zone 1 - SMS £0.35
Roaming RoW Zone 1 - MMS £0.45
Roaming RoW Zone 1 - Data £3.00 per MB
Roaming RoW Zone 2 - In Country, In Zone & UK £1.65
Roaming RoW Zone 2 - Euro Zones £1.65
Roaming RoW Zone 2 - RoW Zone 1 £2.00
Roaming RoW Zone 2 - RoW Zone 3 £2.00
Roaming RoW Zone 2 - RoW Zone 4 £2.00
Roaming RoW Zone 2 - Inbound £1.30
Roaming RoW Zone 2 - SMS £0.35
Roaming RoW Zone 2 - MMS £0.45
Roaming RoW Zone 2 - Data £3.00 per MB
Roaming RoW Zone 3 - In Country, In Zone & UK £2.00
Roaming RoW Zone 3 - Euro Zones £2.00
Roaming RoW Zone 3 - RoW Zone 1 £2.00
Roaming RoW Zone 3 - RoW Zone 2 £2.00
Roaming RoW Zone 3 - RoW Zone 4 £2.00
Roaming RoW Zone 3 - Inbound £1.30
Roaming RoW Zone 3 - SMS £0.50
Roaming RoW Zone 3 - MMS £0.50
Roaming RoW Zone 3 - Data £3.00 per MB
Roaming RoW Zone 4 - In Country, In Zone & UK £2.00
Roaming RoW Zone 4 - Euro Zones £2.00
Roaming RoW Zone 4 - RoW Zone 1 £2.00
Roaming RoW Zone 4 - RoW Zone 2 £2.00
Roaming RoW Zone 4 - RoW Zone 3 £2.00
Roaming RoW Zone 4 - Inbound £1.50
Roaming RoW Zone 4 - SMS £0.50
Roaming RoW Zone 4 - MMS £0.50
Roaming RoW Zone 4 - Data £6.00 per MB

If you are unsure which rates are relevant to you and your tariffs please do not hesitate to contact us for further information.

Please Note: O2 DISE customers will remain unaffected by these changes

MPAY Billing Correction

It came to our attention in December 2017 that in some cases MPAY events, such as charity donations, TV voting, service payment via SMS were not charging correctly. These services allow the end user to pay directly, via their mobile device, for a service that would usually require a cash transaction. As such these events should always be charged on to the end user at full price, and essentially remain unaffected by invoice discounts or inclusive bundles.

Previously, with Daisy Mobile, this was not the case in some instances we were discounting or bundling these charges in error. We corrected this issue as of 1st February 2018. In the event you have concerns around charges occurring for these call types we can apply both Premium SMS and specific MPAY bars for Vodafone customers, and O2 customers can apply a single Premium SMS bar that covers MPAY events.

If you have any questions or concerns please do not hesitate to contact us.

Network Services Price List and Daisy Base Fixed Call Tariff

For information about our standard line rentals, installation fees, select services, engineering and business continuity for Single, Multi, ISDN2e and ISDN30e please download our Network Services Price List

For our standard calls tariff including local, national, international, non geographic and other special numbers. Please download our Daisy Base Fixed Line Call Tariff