Price Updates

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Changes to Number Unlatching Code (NUC) costs from 24th December 2018

NUC’s are used to unlock devices when they have been previously supplied with restricted access to only a single network. They are generated and provided by networks and manufacturers, not service providers such as Daisy.

As a result of changes in pricing from our suppliers for this service earlier this month, we have had to adjust our own costings for our customers too. From 24th December 2018 there will be three costs for this service and the make and model of the device will determine which cost band the device sits in.

 

Band

Price (exc. VAT)

Affected Devices

Daisy NUC Band A

£25

Majority of Vodafone latched devices and all O2 devices

Daisy NUC Band B

£50

Vodafone devices considered ‘premium’ by the NUC supplier (example: iPhone 7*)

Daisy NUC Band C

£75

Vodafone devices considered ‘flagship’ by the NUC supplier (example: iPhone X*)

* Examples listed correct for December 2018 but is subject to change by suppliers

Prices for code retrieval will be quoted in advance and charges will only apply if agreed upon by the customer.

Should you have any further questions please contact us for more information.

RPI Price Increase

From 1st November 2018 Daisy Corporate Services is applying the 3.5% Retail Price Index (RPI) increase across customer bases who did not receive the increase previously on the 1st April 2018. The following products will be affected with the price increases applied as standard:

Fixed Network Services
Data Network Services
Maintenance Services
DDSP
Hosting Services
Mobile Network Services
WiFi
Co-Location Services
Online Services
Cloud Services

If you are unsure about how these changes might affect you or to discuss our latest, money-saving tariffs and bolt-ons, please contact either your Account Manager or the Service Delivery Managers.

Note: This RPI Increase is to only affect Daisy Corporate Services Customers, if you believe you may be a Daisy Corporate Services customer but are unsure, please contact the Support team on 0333 3200 000.

Caller Display & ISDN Calling Line Identification (CLIP) Changes effective 1st October 2018

Following changes to Ofcom’s General Conditions of Entitlement, which all communications providers must follow to operate in the UK, we are now pleased to offer Caller Display and ISDN CLIP services Free of Charge to our customers. Caller Display and CLIP allow you, as the called party, to receive the telephone number of the person calling you (unless withheld), helping you screen unwanted calls. If you already have this service, you do not need to do anything, we will automatically adjust your current pricing so that the service is free of charge from the 1st October 2018. If you do not have this service enabled and would like to receive it please contact your dedicated customer support team on the numbers below:

Small to Medium Businesses (SMB) please call 0333 320 2000 option 1 then 2 or email CustomerSupport@daisygroup.com.

Corporate Businesses (DCS) please call 0333 3200 0000 or email DaisySupport@daisygroup.com.

Note: To use this feature you will need a compatible telephone handset with Caller Display capability. If you have a telephone system / PBX installed you may need to contact your PBX maintainer to ensure your system is programmed to present the calling number on your handsets. Depending on your maintenance agreement, programming changes may be deemed as chargeable.

Important Calls Pricing Update

Further to price changes issued by our suppliers to Daisy on the 27th July 2018. Daisy will be updating our Fixed Line rate cards. Whilst calls on Fixed Telephone Exchange lines are still a regulated service, following changes issued by Ofcom in November 2017 the service is no longer charge controlled. This means our suppliers now have more flexibility on how they can charge for calls. As a result our suppliers have introduced a new pence per call set up charge which will become effective as of 1st September 2018.

Daisy endeavours to remain as competitive as possible and following a review of this change we regrettably must pass down this charge to our customers. As a result, from the 1st September 2018 every call made on a fixed exchange line regardless of carrier or tariff will incur a call connection fee of 1 pence per call.  If you already are charged a call connection fee, your charge will increase by 1 pence.

If you have any queries or would like to speak with one of our specialist advisors, please call 03303 330 396 or email customerloyaltydepartment@daisygroup.com.