Privacy and Cookies Policy

Daisy’s Data Protection Officer
Tel: 0845 450 4520
To exercise your rights under the Data Protection Regulations, you may contact Daisy Group’s Data Protection Officer on all issues related to the processing your data.

1   Introduction

This policy applies to Daisy Group (“Daisy”) and all Daisy Group subsidiaries. When we refer to “we”, “our” or “us” we are referring to Daisy Group Holdings Limited of Daisy House, Lindred Road Business Park, Nelson, BB9 5SR (Company No. 09162741) and its subsidiaries or any of them as the context so requires.

1.1   Privacy & Cookies Policy

We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This policy (Privacy & Cookies Policy) sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us. It also describes how we use cookies and how you can manage them.

Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

Daisy Groups following subsidiaries are registered to process data under the relevant data protection legislation and our key registration numbers are:

Anglia Telecom Centres Limited Z5084478
Daisy Communications Limited Z7761141
Daisy Wholesale Limited Z560363X
Daisy Partner Services Limited ZA016444
Daisy Worldwide Limited Z8556712
Daisy Wifi Limited ZA023414
Daisy Corporate Services Limited Z5414913
Fleur Telecom Limited ZA108083
Daisy IT Services Limited Z6545640
Daisy Corporate Services Trading Limited Z8334472

2   Information we may collect from you

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

  • To fulfil a contract we have with you, or
  • If we have a legal duty to use your data for a particular reason, or
  • When you consent to it, or
  • When it is in our legitimate interests.

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.

By using our websites or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

We may collect and process the following data about you:

  • information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products and services. We may also ask you for information when you report a problem with our website
  • if you contact us, we may keep a record of that correspondence (including email and phone conversations)
  • your name, address, telephone numbers, email address and other information which you supply to us
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • details of transactions you carry out through our website and the fulfilment of those transactions
  • details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

Certain kinds of personal data, such as data about your racial or ethnic origin, your physical or mental health, your religious beliefs or alleged commission or conviction of criminal offences, are special categories of personal data which by law require additional protection. We try to limit the circumstances in which we collect sensitive personal data of this kind. By providing any sensitive personal data, you explicitly agree that we may collect it and use it to provide services to you.

3   Uses made of the information

We may use information held about you in the following ways:

  • to ensure that content from our website is presented in the most effective manner for you and for your computer
  • to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes
  • to audit the usage of our website
  • to carry out our obligations arising from any contract entered into between you and us
  • for training purposes, quality assurance or to record details about the products and services you order from us
  • to satisfy and meet our legal and regulatory requirements
  • to allow you to participate in interactive features of our services, when you choose to do so
  • to notify you about changes to our products and services

Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

4   Disclosure of your information

We may disclose your personal information to any member of the Daisy Group of companies.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy & Cookies Policy.

5   Transfers of data outside of the EEA

In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy & Cookies Policy.

6   IP addresses and cookies

6.1         IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

6.2         Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

Our website uses cookies which help to identify you and any particular interests or preferences you express, making your future website visits to us more efficient. Save for the use of cookies, we do not automatically log data or collect data. You can set your computer browser to reject cookies but this may preclude your use of certain parts of our website.

Cookies are essential to using the website, as they gather information on the type of platform you’re using to view our website e.g. Windows, iOS or Android device. We use this information to optimise our website for your particular platform, in order to help us to try and give you best experience no matter which platform you use. Below are some examples of how we use cookies to do this:

  • To gather information which allows us to identify your platform and record enquiries so we may improve customer experience and identify issues on the website
  • To help ensure you are provided with correct and useful information during your visit to our website
  • To collect data which allows us to improve our services based on your purchases and website usage

6.3         Cookies in use

The cookies we use can be split into different functions as explained in the table below:

The cookies we use, the reason for using them and the duration for which they are stored, are as follows:

First-party cookies are cookies that belong to the same domain that is shown in the browser’s address bar (or that belong to the sub domain of the domain in the address bar).

Daisygroup.com

Cookie Name More Information Duration/Expiry
__lc.visitor_id.1554071 Used by LiveChat 1001 days
__mauuid Used by Net-Results January 1, 2037
_ga Google Analytics cookie. Used to distinguish users. 2 years
_gat_UA-2341664-5 Google Analytics cookie. Used to throttle requests. 10 minutes
_gid Google Analytics cookie used to distinguish users. 2 days
ictf_il702 Tracking Source cache. Contains per installation tracking source cache. 10 years
ictf_in702 Number Replacement Source cache.

Contains per installation number replacement source cache

10 years
ictf_master Unique Visitor Ref. Stores the unique Visitor Reference 10 years 1 day
lc_sso1554071 Unclassified 1001 days
lc_window_state Unclassified When the browsing session ends
testinfinitycookie Unclassified January 1, 1970 at 1:00:01 AM
waiting_in_queue Unclassified -1 day

Third Party Cookies

Third-party cookies are cookies that belong to domains different from the one shown in the address bar. Web pages can feature content from third-party domains (such as banner ads), which opens up the potential for tracking the user’s browsing history. Privacy setting options in most modern browsers allow the blocking of third-party tracking cookies.

For more information about cookies please visit http://www.allaboutcookies.org/

Net-Results

Net-Results is a marketing automation platform that provides marketers with tools to work productively at scale. By definition,  the Net-Results platform collects, stores, and processes data related to our customers and prospective customers. When you visit our website, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages.

Net-Results Privacy Policy

Originating Domain Cookie Name Duration/Expiry
cdnma.com __mauuid 10 years
forms.cdnma.com __mauuid 10 Years

Infinity

Infinity is a cloud-based call intelligence platform, that uses telephone tracking numbers to link a user’s call to the marketing channel that they originated from. This is done using cookies, you can choose to decline cookies if you would prefer not to be tracked.

We may record calls for training or monitoring purposes.

Infinity Privacy Policy

Originating Domain Cookie Name Duration/Expiry
ict.infinity-tracking.net ict_0 3650 days
ict.infinity-tracking.net ict_master 3650 days

LiveChat

LiveChat is used by our customer service team to allow visitors to start a conversation anytime while browsing the website. LiveChat, Inc. is dedicated to protecting data protection and to promote compliance with rules set forth by, among others, European Union.

LiveChat Privacy Policy

Originating Domain Cookie Name Duration/Expiry
livechatinc.com 3rdparty When the browsing session ends
livechatinc.com __lc_vv When the browsing session ends
livechatinc.com __livechat 1125 days
livechatinc.com __livechat_lastvisit 1125 days
livechatinc.com main_window_timestamp When the browsing session ends
livechatinc.com main_window_timestamp_0 When the browsing session ends
livechatinc.com message_text When the browsing session ends
livechatinc.com notification[status_ping] When the browsing session ends
livechatinc.com recent_window When the browsing session ends
accounts.livechatinc.com __lc_mcid 1095 days
accounts.livechatinc.com __lc_mcst 1095 days

Twitter

For more information on Twitter cookies see:

https://help.twitter.com/en/rules-and-policies/twitter-cookies

Originating Domain Cookie Name Duration/Expiry
platform.twitter.com https://platform.twitter.com (Local Storage) no cookie selected

Facebook

For more information on Facebook cookies see:

https://en-gb.facebook.com/policies/cookies/

Originating Domain Cookie Name Duration/Expiry
.facebook.com fr 90 days

vimeo.com

For more information on Vimeo’s cookies see:

https://vimeo.com/cookie_policy

Originating Domain Cookie Name Duration/Expiry
.vimeo.com vuid 730 days
player.vimeo.com https://player.vimeo.com (Local Storage) no cookie selected
player.vimeo.com https://player.vimeo.com (Session Storage) no cookie

 

We may from time to time, via secure means, upload into Facebook, Google, LinkedIn. The data is ‘hashed’ so that it is an anonymous data sequence.

We from time to time add different cookies to test systems to make your user experience better, we will not use or keep any of the data captured during these trials.

On our website, there is a notice which tells you that we use cookies and which provides a link to this Privacy and Cookies Policy to demonstrate how we use cookies and how you can change which cookies you chose to accept.

If you click ‘agree and continue’ you are also providing your consent to those cookie settings and unless and until you change your settings, you’ve agreed to them.

In any event, as we have notified you with that notice about the cookies we use, your use of our website without making any changes to the existing cookie settings we have provided, is your consent to those cookie settings. In other words, we have told you about those cookies and you’ve decided not to block them, so we will assume that unless and until you change your settings, you’ve agreed to them.

Additionally, if you change the settings using your browser settings, you are giving your consent to our use of those cookies which you have not disabled.

6.5   How to reject and manage cookies

You can choose not to allow cookies in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

As our cookies are largely aimed at improving the user experience on the website, you may find that if you block certain cookies you may experience deterioration in the service you receive.

7   Your rights and how to contact us

You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can also limit, restrict or object to the processing of your personal data. You can use our privacy centre and you can also log into MyAccount to access some data. If you gave us consent to use your data e.g. so that we can send you marketing emails, you can withdraw your consent. Information on how to do this is on each marketing email you receive as well as the preference centre.

Under the forthcoming changes to data protection legislation additions rights will be granted to data subjects. For example, the right to rectification provides that we organisations hold inaccurate data the data subject can request that it is corrected within a period of no longer than thirty days. Often, how we deal with data subject rights will through our business as usual processes. Other rights include the right to data to be erased, the right to access data (often referred to as a Subject Access Request), right to object and to restrict processing. There are also rights in respect of data portability and automated decision making, including profiling.

To raise any complaints, objections or to exercise any of your rights you can send an email to us at regulatory@daisygroup.com or you can write to use at Data Protection Officer, Daisy House, Lindred Road Business Park, Nelson, Lancashire, BB9 5SR.

8   Contact Information

If you have comments or any questions about our Privacy & Cookies Policy please contact: regulatory@daisygroup.com

We regularly review our policies and any changes will be posted on our website. This Privacy & Cookies Policy was last reviewed and updated in April 2018.

The Daisy Group data protection officer is Bilal Khan and he can be contacted at Daisy House, Lindred Road Business Park, Nelson, BB9 5SR, at regulatory@daisygroup.com or through 03331309280.