It is estimated that the global annual cost of telecoms fraud is $29.2bn and the UK is the 3rd most prevalent country for the origination of fraudulent calls*.
Whether it’s caused by an employee or an external hacker, every business that has a telephone line is a potential target for telecoms fraud or misuse. Businesses that are IP-enabled or have a telephone system present hackers with considerable opportunities to route calls to premium rate/international numbers known as dial-through fraud. Those who are targeted are often unaware of such a breach until receiving an unexpected bill at the end of the month which requires payment for calls they did not make, which can cause significant financial harm.
*CFCA 2017 Global Fraud Loss Survey