Unified Communications

Unified Communications

Communicate and collaborate simply and effectively with your customers

Keeping you connected anytime, anywhere, on any device

Make your business communications as easy as your personal ones, with simple solutions from Daisy. Fixed-line telephony, mobile, messaging, contact centre solutions and apps fused into one solution that will drive business growth and customer satisfaction. Delivered either on your premises or in the cloud, priced per-user-per-month, or on a monthly bill, Unified Communications (UC) can improve productivity and save your business valuable time and money.

Messaging

  • Email, voicemail, faxes and instant messaging
  • Single mailbox
  • Instant voice or video calling

Conferencing

  • Audio conferencing
  • Web conferencing
  • Video conferencing

Mobility

  • Redirect incoming calls
  • Transition active calls between devices
  • Central voicemail solution
  • Single dedicated DDI number

Contact Centre

  • Automatic Call Distribution (ACD)
  • Management and reporting
  • Interactive Voice Response (IVR)
  • Dialler
  • Multimedia
  • Application Integration
  • Workforce Applications

Hosted Voice Select

  • Hosted VoIP (Voice over Internet Protocol) is a phone system that converts voice calls into data and transmits them over the internet
  • Hosted Voice Select (HV.Select) call traffic bypasses the public internet entirely, ensuring absolute quality of service for users

Microsoft Office 365 (O365)

  • Subscription plans that include access to Office applications that include: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access plus other productivity services that are enabled over the internet (cloud services)

Get in Touch

Call us directly on

 03331 309 280

Ask the expert

Unified communications reduces costs in many ways including enabling the use of more efficient network transport such as SIP trunking and intelligent call routing. Reduce travel costs and replace face-to-face meetings with web collaboration. Minimise or even eliminate time wasted from unsuccessful contact attempts.
Not necessarily. Some legacy PBX solutions centralise the voice and UC server platform to enable UC capabilities, including mobility, provided there is desktop internet access. This approach is ideal for organisations migrating or evolving gradually to a full IP-based solution. IP and UC are distinct technologies – just because a phone system is IP-based does not necessarily mean it is UC-enabled.
With some capabilities such as web collaboration and video conferencing, non-subscribers can participate in your unified communications session. In addition we are able to deliver homeworker solutions that can utilise public broadband, allowing flexible working for your employees.
Depending on your organisation’s particular communications needs, you can choose from on-premise UC solutions, hosted UC or a best-of-both-worlds hybrid UC solution.

On-premise UC solution: On-premise provides full control over a unified communications infrastructure. Exploiting existing on-premise resources, such as virtual servers, allows you to install and secure full control over a UC solution, helping reduce costs and provide reassurance that all company data is kept within your organisation. An on-premise option provides the flexibility synonymous with UC solutions, coupled with high resilience and high availability.

Hosted UC solutions: A hosted UC platform removes the burden of having to maintain hardware on site and allows you to have the same UC features through a private or public cloud. Offering the same flexibility of a hardwired infrastructure, it provides great ease of use, anywhere-anytime connectivity and can scale up or down as your business requires.

Hybrid UC solutions: Combine your on-premise and hosted UC solutions and get the best of both worlds.

With Office 365 subscription plans you get the fully-installed Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. You can install Office 365 across multiple devices, including PCs, Macs, tablets and mobile devices. When you have an active Office 365 subscription, you always have the most up-to-date version of the Office applications. Learn more about Office 365.

Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.

Yes. Documents that you have created belong only to you. You can choose to store them online on OneDrive or locally on your PC or Mac.
Yes. Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Office 365, Office 2013, and Office 2016 applications can open earlier versions of office documents without any additional action.
No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the versions may be different from those available for PC users.

More about Unified Communications


“I had no idea what a hosted VoIP telephone system was prior to speaking to Daisy. But our account manager was really helpful and explained it so simply that the cost benefits were soon very clear.”
Simona Tocco, Facilities and Building Manager at The Handel House Trust

All case studies

Unified Communications tailored to your business

Small to Medium Businesses

Whether on or off-site, never miss that important call. Daisy understands the challenges your business faces: reducing costs, improving efficiency and making business communications as easy as personal ones. That’s why we work with you to provide fixed-line telephony, mobile, messaging, presence and apps fused into one solution, delivered either on your premises or in the cloud. Intuitive, price-per-user-per-month, on one single, accurate monthly bill.

Corporate & Public Sector

Daisy understands the business challenges of reducing costs, improving efficiency, driving customer engagement and increasing sales – all while addressing cybersecurity concerns. We work with you to design bespoke solutions to meet your needs, offering both private and shared environments.

Unlike many of our smaller competitors, we have all of the skills in-house. We can utilise our network, our data centres and our fully-skilled engineers across the UK, and, as preferred suppliers on many PSN frameworks, we’re experienced in public sector deployments too.

We can help you to adapt to change at pace by providing simple pricing and technical expertise so that you can make more informed decisions to maintain your competitive edge, meet evolving customer needs and provide future-proof technology that will open up new opportunities.

Unified Communications goes really well with…

Working with the best to deliver the best

Mitel
Unify
Microsoft
Avaya
Cisco
Broadsoft