The Desktop Engineer is responsible for resolving problem tickets, IMACs and RFS related tasks within contractual Service Level Agreement (SLA) and completing all related administrative duties.
As the main interface to the customer, you will need to understand the local and regional infrastructure and key contacts in the other competencies i.e. IBM stakeholders and 3rd party vendors. This will ensure that the correct team is aware of and taking action on the problem at hand.
Strong customer facing skills are a necessity as customer and client interaction is required on a daily basis, subsequently having a direct impact on customer satisfaction and reputation of Daisy Group.
To meet our customer needs within a diverse working environment, this role calls for a degree of flexibility and an expectation that you may be required to help out at other IBM account site locations.
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